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Emac_trademark
Emac_trademark
Inspiring
September 14, 2023
Answered

Browse Adobe Fonts web page not displaying correctly in Google Chrome browser

What is going on with this web page?  It displays like it should on other browsers, but I use Google Chrome as my main browser and am signed into Creative Cloud on that browser.  I am using Windows 10.

 

How do I get it to display correctly in Google Chrome?  Please see attached screen shot.

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    Abambo
    AbamboCorrect answer
    Community Expert
    September 18, 2023
    quote

    It displays like it should on other browsers, but I use Google Chrome as my main browser and am signed into Creative Cloud on that browser. 


    By @Emac_trademark

    The main browser has normally all kinds of cookies, cached files and extensions installed. If, after cleaning up the coolies and the cache, you do not return to a normal view, I would, as a test, start your browser with all extensions disabled. If the site displays then normally, one of your extensions (guess: ad blocker) messes up with the fonts site. I can confirm that the fonts site is working with Google Chrome.

     

    ABAMBO | Hard- and Software Engineer | Photographer
    View reply

    7 replies

    Sajid317264442kye
    Participating Frequently
    September 18, 2023

    Ugh, I feel you! Try clearing the cache or disabling some extensions. Chrome can be weird sometimes. 🤷‍♂ If that doesn't work, hit up customer support. Good luck, man! 🤞

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    September 20, 2023
    quote

    Ugh, I feel you! Try clearing the cache or disabling some extensions. Chrome can be weird sometimes. 🤷‍♂ If that doesn't work, hit up customer support. Good luck, man! 🤞


    By @Sajid317264442kye

    Before contacting customer support, you still should try with a different browser. Disabling all extensions will also disable the culprit. So that's to try first: start the browser with no extensions and plug-ins: https://www.techsupportall.com/start-google-chrome-without-extensions/

     

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    ABAMBO | Hard- and Software Engineer | Photographer
    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    September 18, 2023
    quote

    It displays like it should on other browsers, but I use Google Chrome as my main browser and am signed into Creative Cloud on that browser. 


    By @Emac_trademark

    The main browser has normally all kinds of cookies, cached files and extensions installed. If, after cleaning up the coolies and the cache, you do not return to a normal view, I would, as a test, start your browser with all extensions disabled. If the site displays then normally, one of your extensions (guess: ad blocker) messes up with the fonts site. I can confirm that the fonts site is working with Google Chrome.

     

    Translate
    ABAMBO | Hard- and Software Engineer | Photographer
    Emac_trademark
    Emac_trademarkAuthor
    Inspiring
    September 19, 2023

    It was indeed an extension, Super Dark Mode was the culprit.  Whats weird is that even though the extension was active, I didn't have it on for that site, but whatever, working now that I disabled the extension and found another dark mode, thanks all!

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    DescartesTruth
    Participant
    June 1, 2024

    this comment just fixed it for me. And yes even though it wasnt active AND i added font permission AND i added it to the white list but it wasnt until i removed from chrome that font.adobe worked properly.

    REMOVE SUPER DARK MODE

     

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    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    September 15, 2023

    I have a similar setup on my notebook at home. The Adobe Fonts service displays properly in Chrome on my setup. All sorts of things can make web browsers go wonky. Usually if I encounter any issues I'll make sure the browser application is fully updated and then I'll look at cleaning out the browser's cache and even its history. Any third party plugins added to Chrome can be a variable for messing up the works. Make sure any of those are up to date.

     

    Outside of the browser itself, it would be good to check if any updates are available to graphics card drivers and anything other piece of hardware that could possibly be relevant to the problem. Chrome is kind of a memory hog. So if your system has multiple applications open or just multiple browser tabs open that could possibly cause issues if the computer is suddenly sapped for system resources.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 15, 2023

    <moved from cc services>

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