can not load new Adobe fonts through CC/Website with Creative Cloud Account

Question

Hi, I can not load new Adobe fonts through CC/Website. I have the creative cloud running (been actiove for over a year) and ask to browse fonts but the 'Add family' button is missing from the browser. I have restarted, re-installed CC, I can see some fonts in mr fonts which I previously loaded...Can someone help.

lister

Mac

Tarun Saini · Accepted Answer

Any news? I need access to fonts..Thanks for your patience @.33904303rds7, Our product team have checked on your account, and the plan access level you're seeing is correct based on the Adobe Fonts backend. To proceed, I recommend asking your team admin to verify that the Fonts service is enabled for your account in the Admin Console. You can refer to this guide for instructions: https://helpx.adobe.com/enterprise/using/enable-disable-services.html If your access changed recently, it’s likely that someone on your team updated the settings. Regards,Tarun

Tarun Saini · Answer

Hi @.33904303rds7 ,

Thank you for reporting this issue—I'm sorry you're experiencing trouble loading Adobe Fonts through the Creative Cloud website. We understand how disruptive this can be, especially when you're trying to access newly activated fonts.

To help resolve this, could you please confirm:

Are you using the latest version of the Creative Cloud Desktop app?
Have you tried toggling the Adobe Fonts setting off and on in Preferences?
Are you on a managed network or using antivirus/firewall software that might block Adobe services?

Here are a few steps that have helped other users:

Log out and restart your system, then log back into Creative Cloud.
Use the Adobe Cleaner Tool to remove any remnants of older Adobe apps: https://adobe.ly/4nuJeXB.
Reinstall the Creative Cloud Desktop App from https://adobe.ly/4qzrPzB.

If none of these work, please share your OS version and Creative Cloud app version so we can escalate this to our engineering team.

Regards,

Tarun

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