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bentleyc53945800
Participant
September 26, 2023
Question

Can't access Adobe Fonts with Shared Device License

  • September 26, 2023
  • 2 replies
  • 1263 views

Hi -- 

 

We have a Shared Device Liscense for our academic lab. Our student users are not able to access Adobe Fonts. When an admin with an Adobe User accounts signs, the fonts are available. But student users get an error message that the fonts are not available. 

 

I know other have posted about this, and Adobe said they are working on this as a "known issue." Does anyone have any updates or suggestions on this?

 

Thank you!

This topic has been closed for replies.

2 replies

M
Medijske
Participant
March 18, 2024

We have the same problem. At our faculty we subscribed to Adobe CC - for employees Named User license, and for students Shared Device license (computer lab). We thought that students in computer lab at faculty could access what Adobe CC offers, but no. No fonts for them. There goes creativity. There is also no any reminder/notice when comparing plans/subscriptions. 
We are disappointed.

    Neelamk
    Neelamk
    Legend
    October 18, 2023

    Hi @bentleyc53945800 ,

     

    Unfortunately, using the Adobe Fonts service and custom fonts feature requires the user to be signed into the Creative Cloud desktop application with an Adobe ID. It's not possible to use font services with a shared device license. We apologize for the frustration.  Please refer to the article link below for more details on Shared Device Licensing FAQ:

    https://helpx.adobe.com/enterprise/using/sdl-faq.html

     

    Please let us know if you have any further questions.

     

    Thank you,

    Neelam

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