Participant

Question

Can't Manage Adobe Fonts in Creative Cloud

Forum|Forum|1 year ago
August 6, 2024
8 replies
4787 views

Hi, I've just opened a project in Indesign using fonts I'd previously installed on typekit. They wouldn't activate through Indesign so I went into Creative Cloud to try and launch them. All I get is the spinning wheel of doom. Nothing will load - can't do anything on the web version of typekit now as it just redirects to CC app.

I've done the usual, quit, restart. Toggle font syncing on and off etc. But I can't complete my project without the correct fonts. Thanks for any help - running an older version of Indesign (2019) but it's not been a problem until now.

9

9b15_2

Participant

I also have the spinning wheel. All apps up to date. Everything reinstalled. Here is my log collector file, please help: AdobeLogs_20250922_191720_226-mac-GS.zxp

9

9b15_2

Participant

I have been trying the chat room help also and no one seems to be able to help me. Just infinite spinning wheel on the fonts in creative cloud.

Tarun Saini

Community Manager

Hi @9b15_2,

Welcome to the community! We're sorry to hear about this. Could you please elaborate more on the issue you're experiencing? If possible can you share a screen recording of the issue?

We're here to help, just need some info.

Regards,

Tarun

N

Nitin Kumar_ Gupta

Adobe Employee

@nikkiw25631677 As confirmed you are using the 2019 applications which are no longer supported. We highly advise you to upgrade your machine and install the supported version of Adobe apps.

https://helpx.adobe.com/in/support/programs/cc-support-policy.html

https://helpx.adobe.com/in/creative-cloud/system-requirements.html

I hope that helps.

D

de-velopment

Participating Frequently

As I mentioned, I have a 2011 iMac, which I cannot update to the latest Apple operating system.
I have to buy a new Mac just because you don't provide me with an older version of InDesign.

D

de-velopment

Participating Frequently

I have the same problem.
I've tried everything, uninstalled cloud, repaired cloud, emptied font cache. No solution.
Mac OS 10.13.6
Creative Cloud Version 5.91.3777

S

supkat

Adobe Employee

I'm sorry you're still facing the issue. It looks like you're using an older version of macOS and CCD. Could you update both to the latest versions? Also, could you please collect Adobe logs for us? The issue was introduced in CCD 6.3, but we have already rolled that back.

Thanks,

Supriya
Adobe Fonts Team

D

de-velopment

Participating Frequently

First of all, thank you for the answer.
I installed the logger and ran it according to the instructions.
The problem is I have an iMac from 2011 and the High Sierra operating system is the highest version I can install.
Unfortunately, I also uninstalled InDesign version (17.1) from my CC yesterday.
That was another mistake, because unfortunately I can no longer download older versions from Adobe.
When I asked via chat with support, I was offered the 2022 version, which unfortunately does not run under Mac OS High Sierra.
According to an Adobe policy, they no longer offer older versions.

Due to all these problems, I am now forced to buy a new Mac. This is very, very annoying. I have been a satisfied user of CC for years, but the number of problems that are now cropping up is not normal.

pjstegmaier

Participant

We had this happen today at work on one of our PCs. We were able to resolve the issue by uninstalling InDesign and reinstalling it. Fonts are working again.

I have a Mac at home and had something similar happen. It wasn't with the fonts. The program tried to start and then stalled out. I fixed that by uninstalling and reinstalling InDesign.

D

daring_individual08441

Participating Frequently

I am not able to access fonts from Creative Cloud in my apps that I have used for several years. This just happened today. I tried the Adobe cleaner, unistalled all apps, disabled and re-enabled fonts in CC preferences. I tried just about everything and still cannot use fonts. It would be so helpful for Adobe to be on top of these problems right away because I am definitly not the only one having the problem.

S

supkat

Adobe Employee

Hi,

We want to investigate your problem - if you could share logs from your machine, this would be very helpful. Here's a link to the Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

This will generate a zip file—could you please send me the name of it? It will be something like "AdobeLogs_20191011_081024_xxx-win.zip." This might help us understand the root cause of the problem.

Thank you,
Supriya
Fonts Team

D

daring_individual08441

Participating Frequently

How do you want to receive the file after I collect the log information?

I

Itme_ID

Participating Frequently

Me too! Across all my devices. Clean installs didn't fix it 😞

Jake Giltsoff

Adobe Employee

Hi @nikkiw25631677, please can you let me know which version of the Creative Cloud app you are using? You can find that under 'About Creative Cloud' in the toolbar menu.

seanm22384729

Participant

CC version 5.9.1.377

Jake Giltsoff

Adobe Employee

Hi @seanm22384729 — looks like that is a few verisons old now, I’d try updating your Creative Cloud app https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html

seanm22384729

Participant

I'm in the same boat. Reinstalled the CC app, restarted my system. Did all of the recommended things Adobe said to do.

The font manager just sits and spins. Help!

pjstegmaier

Participant

Try uninstalling and reinstalling your program(s).

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