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fouadm41282445
fouadm41282445
Participant
February 8, 2019
Answered

Can't use most fonts on Adobe Fonts

  • February 8, 2019
  • 2 replies
  • 2315 views

Hi - I contacted support with this issue but got a reply that doesn't line up with anything I've read online:


Most Adobe Fonts are not available to me. When I visit adobe fonts it says activate next to the fonts. When I click it, it redirects and asks me to login in - after I login it redirects me back to the font page but the activate option has disappeared and instead says "Available with CC".

On the Plans page it says my Plan is "Free Adobe ID" but I have a CC subscription which my Adobe account lists as "Creative Cloud All Apps. Annual Plan, paid monthly". Shouldn't this subscription enable me to use the fonts I need?


Support said that I need a Adobe Stock subscription, but I haven't read that or seen it indicated anywhere at all. Would appreciate some help on this!

This topic has been closed for replies.
Correct answer fouadm41282445

Hi Benjamin, thanks for your reply email! So glad to have finally gotten to the bottom of this.

For those searching in the future, know that "Creative Cloud is offered via several educational licensing programs, and a few options do not include the full font library. You have what is known as a "desktop only" subscription, which includes the free level of Adobe Fonts."Thanks for reaching out and I'm sorry that you ran into trouble with this. Creative Cloud is offered via several educational licensing programs, and a few options do not include the full font library. You have what is known as a "desktop only" subscription, which includes the free level of Adobe Fonts."

2 replies

B
Adobe Employee
benw525841597154115
Adobe Employee
February 8, 2019

Hi fouadm41282445,

Sorry for the confusion here. Would you get in touch at https://helpx.adobe.com/contact.html with your account details? We'd be happy to clear things up.

I can confirm that Adobe Stock is not required to use Adobe Fonts. A paid Creative Cloud subscription is required to get full access to Adobe Fonts. If you send us an email and we can see what's going on with your account.

Cheers,

Benjamin

    fouadm41282445
    fouadm41282445AuthorCorrect answer
    Participant
    February 9, 2019

    Hi Benjamin, thanks for your reply email! So glad to have finally gotten to the bottom of this.

    For those searching in the future, know that "Creative Cloud is offered via several educational licensing programs, and a few options do not include the full font library. You have what is known as a "desktop only" subscription, which includes the free level of Adobe Fonts."Thanks for reaching out and I'm sorry that you ran into trouble with this. Creative Cloud is offered via several educational licensing programs, and a few options do not include the full font library. You have what is known as a "desktop only" subscription, which includes the free level of Adobe Fonts."

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    February 8, 2019
    Discussion successfully moved from Adobe Creative Cloud to Adobe Fonts (formerly Typekit)

    Support did not say correctly. Adobe Fonts is included with your CC subscription, but there seams to be a problem with signing-in. I've also seen recently problems with font synchronization.
    ABAMBO | Hard- and Software Engineer | Photographer
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