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webgeek007
Participant
October 22, 2018
Answered

Cannot Activate Fonts (Wrong Account Type associated with my email)

  • October 22, 2018
  • 1 reply
  • 625 views

Hi -

I am not able to activate any fonts that are available with Creative Cloud. I have the Photography Plan. I see the following message at the top of the Fonts website:

When I click the 'subscribe' link it shows me that I have a 'Free Adobe ID'

But I am currently on a Photography Plan. Here is a screen grab of that on my Account Overview page.

I'm not sure why my account ID has the wrong 'plan' associated. Can you please help fix?

Thanks!

    This topic has been closed for replies.
    Correct answer liz, Adobe Type

    Hey webgeek007, I'm sorry that you ran into trouble with this! We have your support email with the account details. We'll take a look at your subscription, and reply over email shortly.

    1 reply

    liz, Adobe Type
    Community Manager
    liz, Adobe TypeCommunity ManagerCorrect answer
    Community Manager
    October 22, 2018

    Hey webgeek007, I'm sorry that you ran into trouble with this! We have your support email with the account details. We'll take a look at your subscription, and reply over email shortly.

    W
    webgeek007Author
    Participant
    October 22, 2018

    Hi Liz - Thank you for your help. Your update to my subscription set-up did the trick. I am now able to activate the fonts. Thank you!

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