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Inspiring
Nov 1, 2021 8:09 PM UTC
Question

Cloud doesn't work

I designed using adobe fonts and now my cloud doesn't work so the fonts aren't available and I can't make changes to the file.

I'm using Windows 7.

"Unable to reach Adobe servers"

Tried the protocol settings already by activating 1.2 still a no go with cloud

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    3 replies

    Harshika Verma
    Community Manager
    Community Manager
    Nov 5, 2021 6:49 PM UTC

    Hi myront8675309,

     

    We are sorry for the trouble. We would request you to please share the screenshot of your About Creative Cloud desktop page. Please also try switching to a different network.

     

    Let us know if that helps.

     

    Thanks,

    Harshika

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    Inspiring
    Nov 9, 2021 1:39 PM UTC

     

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    Harshika Verma
    Community Manager
    Community Manager
    Nov 12, 2021 11:10 PM UTC

    That's definitely not an expected behavior. Could you please connect with us directly using our contact us page: https://helpx.adobe.com/contact.html so that we can investigate more about your issue?

     

    Thanks,

    Harshika

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