Skip to main content
M
myront8675309
Inspiring
November 1, 2021
Question

Cloud doesn't work

  • November 1, 2021
  • 1 reply
  • 363 views

I designed using adobe fonts and now my cloud doesn't work so the fonts aren't available and I can't make changes to the file.

I'm using Windows 7.

"Unable to reach Adobe servers"

Tried the protocol settings already by activating 1.2 still a no go with cloud

    This topic has been closed for replies.

    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    November 5, 2021

    Hi myront8675309,

     

    We are sorry for the trouble. We would request you to please share the screenshot of your About Creative Cloud desktop page. Please also try switching to a different network.

     

    Let us know if that helps.

     

    Thanks,

    Harshika

    M
    myront8675309Author
    Inspiring
    November 9, 2021

     

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    November 12, 2021

    That's definitely not an expected behavior. Could you please connect with us directly using our contact us page: https://helpx.adobe.com/contact.html so that we can investigate more about your issue?

     

    Thanks,

    Harshika

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices