Participant

Question

Computer freezes when the Creative Cloud app starts, until all fonts are synced.

Forum|Forum|6 years ago
May 22, 2019
20 replies
9851 views

Hi,

Whenever I start my computer, and then the Creative Cloud app, my pc hangs/freezes (I can move the mouse but that's about it) for about 2 - 3 minutes. If I start another program, the systems "waits" until all my Adobe fonts are synchronized and then proceeds as normal.

I'm guessing it's the font syncing that's the culprit since the "Service Host: Windows Font Cache Service" (svchost.exe) utilizes a constant high amount of CPU (70 - 90%) during that exact time.

Not sure if this is a Windows or Creative Cloud issue, but any help would be appreciated.

System: Dell XPS 2720

OS: Windows 10 version 1903 (build 18362.116)

CPU: Intel Core i7-4790S

RAM: 16GB

GPU: Intel HD 4600 & Nvidia GT 750m

Thanks!

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OCM Specialist

Participant

Same problem here too.

I've tried disabling the Adobe Fonts - from within the Creative Cloud App Preferences, and that breaks Adobe Fonts.

The best thing to do (at the moment) is to stop the Windows Font Cache Service and disable it.

Simple

1. In the search area on the taskbar (Windows 10) - it's near the windows icon on left, type services and then launch the service.

2. Stop the service by right-clicking on to the Service and selecting Stop

3. Right-Click on the service and select properties

4. Select "Disabled" and the press the Apply button.

5. Reboot

HARSHIKA_VERMA

Community Manager

Thank you for sharing the solution that worked for you. Please feel free to reach out to us in the future for any query related to Adobe Fonts. We'd be happy to help.

Thanks,

Harshika

M

m_sala

Participant

Issue keeps persisting, even when dissabled the service keeps restarting en freezing on startup. This is so annoying!

ronmanke

Known Participant

How are you disabling it?

M

M_Hasteley

Known Participant

Same here - though disabling it doesn't seem to actually stop it initiating (the computer is part of an AD domain so possibly the local services are getting overridden). Absolute pain but stopping the service from task manager gives temporary relief.

M

M_Hasteley

Known Participant

Actually it seems to happen even if you disable CC... loads of programs initiate the Font Cache service and once they do, performance stalls until it finishes doing... whatever. Clearing out the FontCache folder does help somewhat though - guide here: https://winaero.com/blog/rebuild-font-cache-windows-10/

ronmanke

Known Participant

I can confirm that disabling the font cache service fixes the problem. I hope this doesn't cause problems for other applications.

J

JesseMogensenAuthor

Participant

I noticed that by disabling the font cache, I can sync some fonts from Adobe fonts, but not all.

Which is ...weird?

Mark Jirousek

Participating Frequently

What do you mean by "you can't" more precisely? Doesn't seem like I have any problem on my side.

ronmanke

Known Participant

I'm having the EXACT same problem since updating to the latest Windows 10 operating system (May 2019).

This is really frustrating on my laptop, because I am constantly starting it up when I close the lid. It freezes my computer for over 2 minutes each time!

SantiagoDiseño

Inspiring

What about disabling the Adobe Fonts option in Creative Cloud app?

Mark Jirousek

Participating Frequently

I don't know if it "solves" the issue but, if you use Adobe Fonts, this is definitely not a solution, as they won't work anymore.

On the opposite side, I personally didn't see any negative impact by disabling the Windows Font Cache Service.

SantiagoDiseño

Inspiring

I have the same issue. Windows 10 pro 1903. On logon, Windows stops interacting with the SystemSettings.exe process.

Mark Jirousek

Participating Frequently

You can temporarily "solve" the issue (until either Adobe or Microsoft solve it by themselves) by stopping the Windows Font Cache Service and turning off its automatic startup.