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Jessie21820181yg5w
Participant
Jul 31, 2024 1:45 PM UTC
Question

Could not download font- unable to open desktop application

 

I need Open Sans Condensed Bold, but it will not download. Adobe  has been on my computer with 5 different agents, and I keep getting transferred or disconnected with no resolution. Has anyone run into this issue with a specific font? 

      1 reply

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      Aug 8, 2024 3:33 PM UTC

      Hi

      @Jessie21820181yg5w

      ,

       

      Thanks for your patience. Are you still experiencing this issue? If so, try reinstalling the app through Creative Cloud Cleaner tool and install the app again to check if that helps.

       

      Here is the links below-

      1.  Creative Cloud Cleaner tool- https://adobe.ly/3WEQu7H
      2.  Download the Creative Cloud desktop app- https://adobe.ly/3SICt7X

       

      Let us know if that helps,

       

      Regards,

      Tarun

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