Participant

Answered

Creative Cloude desktop app won't show active adobe fonts

Forum|Forum|3 years ago
February 21, 2022
42 replies
12617 views

Hello fellow creatives,

after signing out of my account in the creative cloud desktop app and signing back in, no fonts are showing under active or inactive fonts.

I get what I assume is the starting page for when you don't have any fonts yet.

Wierd thing is, when I click on search for fonts and get to the browser overview of all the adobe fonts I can manage my fonts just fine. They are all there, I can activate and deactivate them but nothing shows up in the app.

I searched for updates but all programms are up to date.

I deinstalled creative cloud and installed it again, no luck.

At this point I am out of ideas.

I'm working on a HP Z8 G4 with Windows 10 Pro Version 1909.

Any help would be appreciated.

Correct answer Molly Doane

This issue blocked new font activations and has since been resolved. We are working with our partner teams to provide more detail on our status page.

Thank you for waiting while we worked to get things back up and running. If you’re still experiencing issues please contact Adobe Care or direct message AdobeCare on Twitter.

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J

JOSE VICTOR5C8C

Participant

I'm am having the same problen since this afternoon! It really pissed me off. I couldn't work anymore because I was trying to fix the problem thinking there was something wrong on my end. Such a waste of time. I really hope they can come up with a solution soon.

N

natanp88812769

Participant

Chega ser ridículo isso! Mais de 12 horas sem poder mexer nas fontes...

Nunca vi um problema tão merda quanto esse.

Como assim não é um problema grave? Isso deve ser resolvido já, Além de cobrar um valor absurdo mensalmente, tem quase o monopólio dos programas criativos e não conseguem resolver um problema que vocês dizem que não é ''grave''? 02:03 da manhã em Portugal, 3 clientes cancelados por conta disso.

Que descaço com a comunidade adobe, podia ao menos ter notificado...

L

Leo Broadhead

Participant

Our team is also having this issue. Fonts have been down now for just about 12 hours.We have tested, and we cannot sync fonts on our professional team accounts, or our personal Adobe accounts. Our team cannot finish any of our projects. Any status on when the font syncing system will be back and online?

L

Leo Broadhead

Participant

Update: Fonts have been retrieved from the cloud and all files appear to populate properly. Thanks, dev team!

D

danielleb17664808

Participant

I am also having this issue and I can assure you, it's not "minor."

Whatever you do, don't sign out of Creative Cloud or you'll lose access to ALL your synced Adobe fonts.

D

defaulto20gkxnxwujs

Participant

At the very least this needs to be moved from 'Minor' event on the system status page to 'Major' event – it really doesn't get more major than not being able to work on any files or get file to print!

R

rosenh

Known Participant

100%!!!

waynew88506512

Participant

Same Issue,

Symptoms:
Fonts activated on fonts.adobe.com don't appear in OSX.
Creative Cloud Desktop app's Active Fonts tab does not load.
Stats:
MacOS Monterey 12.2.1
Apple Silicon
Adobe Apps version 5.6.5.58
Attempted fixes:
Ran Cleaner/ Removal
Update all apps and Adobe Creative Cloud Desktop.
Log out and back in to Creative Cloud.
Restart Adobe Apps.
Restart OSX.

D

defaultizu21w1bdj7m

Participant

Having the same issue here...in addition, I also have the same fonts also installed on my computer but Adobe CC doesn't recognize the fonts...it just shows them as missing. I can't do my job because my branded fonts are all missing. This is a HUGE problem!!!!

T

tammyd94102840

Participant

This is getting ridculous - almost a whole day without fonts?

M

matthewstjean

Participant

I've been using Adobe fonts on this computer (Windows 10 OS) for months with no problem until today. I tried restarting/updating my computer, logging in/out of both my Adobe account on the Creative Cloud desktop app, and toggling the Adobe Fonts option in the app settings.

Originally the problem was just with activating new fonts; I could still use all the ones I had activated before this morning. Then I tried logging into my personal Adobe account to see if that would would fix anything, and now none of my activated fonts are showing up at all (on both my personal and work accounts).

The desktop app is showing me a blank page for currently active fonts (it should be showing me 100+ fonts), but it still remembers all my previously active ones. Re-activating a font from the Previously Active page doesn't work.

R

rosenh

Known Participant

Read through the thread. It's a Creative Cloud server problem.

M

Marlon22025858vkl9

Participant

Hi,

I am currently working on a 2020 Mac and my fonts suddenly deactivated and no longer appear in any of my creative cloud apps. I have navigated to CC desktop and turned the Active fonts button on and off. I have also restarted my computer serveral times. Can someone please provide insight on how to gain access to these fonts.

With thanks,

M

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