Inspiring

Question

Critical Issues with Adobe Fonts Performance and System Integration

Forum|Forum|1 year ago
December 17, 2024
2 replies
949 views

I'm experiencing severe performance issues with Adobe Fonts that are significantly impacting my professional work. After system restarts, font loading times regularly extend to 20 minutes, and yesterday, a client meeting was delayed by 35 minutes while waiting for fonts to load.

The cloud-based font delivery system, while innovative in concept, has several fundamental flaws in its implementation:

1. Unreliable loading times that disrupt workflow
2. Inconsistent performance after system restarts
3. Font synchronization issues that persist across updates
4. Critical delays during client presentations

Standard troubleshooting suggestions like resetting preferences or Creative Cloud have proven ineffective. Despite raising these concerns for several years, the problems have intensified with recent updates rather than improved.

As a long-term Adobe customer, I request that the development team prioritize addressing these core functionality issues before implementing new features. The current situation is causing missed deadlines and compromising professional relationships with clients.

I would appreciate a thorough investigation into these persistent font loading issues and a concrete plan to resolve them. The stability and reliability of Adobe Fonts are essential to maintaining an efficient workflow in a professional environment.

R

Red PointAuthor

Inspiring

Today I am having the issue again. I tried to reset Creative Cloud but the Adobe Fonts are stuck on "Loading Adobe Fonts". Nothing happens. Internet connection 1000Mps. Why is this always happening?

R

Red PointAuthor

Inspiring

I keep having issues with Adobe Fonts not loading properly.

Troubleshooting steps I've already completed:
Reset the Adobe Creative App with CTRL-ALT-R
Toggled Adobe Fonts in settings on/off
Signed out of CC and back in
Restarted my PC
Checked internet connection
Used a VPN connection (to exclude local ISP issues)

NONE of these solutions worked. Since I made NO changes to my system, and given that there was a documented Adobe Fonts server outage on March 27, 2025, plus reports of 2 outages in the last 24 hours for Adobe Desktop Fonts Sync, this appears to be a server-side issue.

We desperately need a reliable status page for Adobe Fonts so users can quickly determine if servers are operational instead of wasting hours troubleshooting what turns out to be Adobe's infrastructure problems.

This is approximately the 10th time I've experienced these ongoing reliability issues with Adobe Fonts. I've spent 2 hours troubleshooting today alone, and I have client deadlines to meet. The lack of transparency about service outages is unacceptable for a paid service.

I need someone from Adobe's development team to address these systemic reliability issues. Please don't respond with generic "reset your preferences" solutions - this is clearly an infrastructure problem that requires engineering attention, not user troubleshooting.

Adobe Fonts' unreliability is severely impacting productivity and professional workflows. We need:

A functional, accessible status page
Proactive notifications about service disruptions
Improved server reliability and redundancy
Service level agreements appropriate for a professional tool

Thank you.

PS: If Adobe cannot provide fail-safe realiable cloud infrastructure for something as basic as loading fonts, please let us host the fonts in a Adobe cache on our local HDD. Not sure if your dev and product managers realize how crucial fonts are to most workflows? This is extremly annoying as it usually happens just before a deaedline.

R

Red PointAuthor

Inspiring

I have raised this issue multiple times across several forum posts. The Adobe Fonts system has fundamental architectural problems that need to be acknowledged and addressed by the development team.

The core issue: Adobe Fonts requires constant server communication instead of implementing local font caching. This creates multiple problems:

Reliability issues: Server outages (like the documented March 27, 2025 outage) completely break workflows
Performance problems: Fonts must reload repeatedly, causing delays and consuming unnecessary bandwidth
Environmental impact: Constant re-downloading is wasteful from an ecological standpoint
Productivity loss: Users spend hours troubleshooting what are actually server-side issues

Proposed solution: Implement local font caching on user hard drives. This is standard practice in the industry and could resolve the majority of reliability issues within a development cycle.

Additional concern: The current system's telemetry and usage tracking may contribute to performance issues, but users have no visibility into what data is being transmitted to Adobe servers. Greater transparency about network activity would help users understand and troubleshoot connection issues.

Forum response patterns: The standard responses ("update Creative Cloud," "reset preferences," "our dev team is constantly improving") demonstrate a disconnect between user-reported issues and actual solutions. These responses:

Ignore the systemic nature of the problem
Place troubleshooting burden on users for infrastructure issues
Fail to provide meaningful timelines or commitments for fixes

What we need from Adobe:

Acknowledgment that this is an infrastructure/architecture issue, not a user configuration problem
Implementation of local font caching to reduce server dependence
Transparency about network activity and data collection
Realistic timelines for architectural improvements
Escalation of this issue to engineering teams, not just forum moderation

Professional creative workflows require reliable tools. Adobe Fonts' current architecture is incompatible with production environments where downtime directly impacts client deliverables and business operations.

I respectfully request that this issue be escalated beyond forum support to the product development team for architectural review.

B

Bobby Henderson

Community Expert

The issues you described do not sound like normal Adobe Fonts behavior at all. The problems could be caused by different factors. Sometimes simply signing out of Creative Cloud, rebooting the computer system and then signing back in to the CC account can clear up issues, such as font styles that strangely go missing.

Most likely the system font cache file has been corrupted. This web page gives details how to clear the cache on MacOS and Windows systems:
https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html

It's possible for any unusual firewall settings to hamper or block the Adobe Fonts service from functioning. This can come from network settings or firewall software included with anti virus application suites.

Third party font management apps can indirectly cause problems.

Finally, having too many fonts synced at one time (such as thousands of fonts) will create a performance burden. Even with fonts that are locally installed in the computer's operating system it's not good to have thousands of them installed.

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Red PointAuthor

Inspiring

I have always had many fonts installed and never had an issue when installed locally. 20 years ago I already had hundreds of fonts in Windows and never had any performance issues. Your claim is simply incorrect. All my font issues are only in Adobe apps and Adobe fonts. This is a sync issue. I have been posting about this issue since years. But since it is already difficult to get anyone at Adobe to acknoledge the issue, I am pretty certain this issue will never get fixed.

Anyway, I have reset my preferences, reset Adobe Creative cloud and restarted my system multiple times. I still have to wait 20 minutes until all my fonts work in any Adobe app. Even with a 1000/gbs internet connection. This is obviously connected to Adobe's cloud servers and apps. The issue also usually occurs after major updates (yearly updates).

Unfortunately the only advise I get on the forums is to reset my preference.

R

Red PointAuthor

Inspiring

Having to wait 20 minutes for my system to work is simply not professional. Maybe its also connected to Adobe's Telemetry bloatware slowing down the system in the background (and the notorious "Adobe CEP HTML Engine" running multiple instances in the background).

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