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stefanf95757781
Known Participant
Nov 26, 2021 10:52 AM UTC
Question

Custom font successfully uploaded on computer 1 - not available on computer 2

Hello,

I have uploaded a custom client font via adobe creative cloud application on my home-office computer to be able to use it at work and home.
When I went to work my work projects didn´t load the font and reported it missing.
I checked the adobe creative cloud app and the fonts are reported as installed.

So I had to uninstall them on the work-PC and re-uploaded them and then could use the fonts on the work-PC. Now I am back at the home-PC and have the same problem.
Fonts reported as installed but not available to use in any application!?

I thought syncing fonts between workstations is the whole point of uploading my fonts to creative cloud?
Any help appreciated. Thanks



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1 reply

Harshika Verma
Community Manager
Community Manager
Dec 6, 2021 6:33 PM UTC

Hi Stefanf95757781,

 

We are sorry for the trouble. We would request you to please contact us directly using our contact us page and initiate a chat with our support team so that they can work with you on this issue and identify the problem.

 

Thanks,

Harshika

 

 

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