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nlecht
Participant
June 21, 2020
Answered

Deactivated fonts with new update

  • June 21, 2020
  • 6 replies
  • 4543 views

I just did the most recent update and adobe automatically deactivated some of my fonts particularly Apres Narrow which I was using for a client project. Does anyone know what happened? I went back into adobe fonts to retrieve it again and now it's gone. Anyone having this same issue?

 

      This topic has been closed for replies.
      Correct answer Dov Isaacs

      I have provided two responses on these communities as to what is going on.

       

      Please refer to my personal responses (i.e., from Dov Isaacs) at either https://community.adobe.com/t5/adobe-community-professionals/foundries-leaving-adobe-fonts/m-p/11230... or https://community.adobe.com/t5/adobe-fonts/font-bureau-fonts-being-retired-awesome/m-p/11219128?page... for detailed information.

       

      6 replies

      Dov Isaacs
      Dov IsaacsCorrect answer
      Legend
      June 25, 2020

      I have provided two responses on these communities as to what is going on.

       

      Please refer to my personal responses (i.e., from Dov Isaacs) at either https://community.adobe.com/t5/adobe-community-professionals/foundries-leaving-adobe-fonts/m-p/11230... or https://community.adobe.com/t5/adobe-fonts/font-bureau-fonts-being-retired-awesome/m-p/11219128?page... for detailed information.

       

      - Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
      A
      ashleyinpgh
      Participant
      June 24, 2020

      Wow, that is an aggressive move—just taking typefaces away without warning. People build systems of documents and brands relying on this service, and we recommend Adobe CC subscription to our clients with the assumption that they will be able to continue working in the files we provide. I was hoping this was somehow a bug. We've been using Benton Sans and Benton Modern in our communication materials for about a year, and will now need to decide whether to purchase the family (which is quite expensive) or redesign our documents (which also ain't cheap).

       

      If this is a licensing change that wasn't proactively communicated (or communicated at all, for that matter), that's seriously disappointing. 

        T
        terru
        Participant
        June 23, 2020

        Same with me  >:  missing Apres font family. Anyone know what happened?

         

          Cotton Estes
          Cotton Estes
          Participant
          June 24, 2020

          My understanding from "chatting" with Adobe customer service and reading blogs is that these fonts have been de-activated (in other words, Adobe broke off the relationship with the Foundry who was supplying the fonts). I'm banging my head against the wall with Adobe trying to figure out how to avoid this situation again in the future, as it's so costly and time consuming to fix! Immensely frustrating. 

           

          I've heard that using Adobe fonts (by the Adobe foundry) are more reliable and less likely to be de-activated with typekit. Can anyone confirm this?

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            nlechtAuthor
            Participant
            June 25, 2020

            I understand if relationships change but to have such a large font program like this that reaches millions of people, you would think that it would be secure and perfectly reliable to use as they offer it. Blows my mind. 

            M
            mikebrenner
            Participant
            June 22, 2020

            Happened to me with a handful of fonts. In particular, Open Sans. 

             

            Also, Adobe, add "Fonts" as a product to your phone support menu. 

              S
              saram37547095
              Participating Frequently
              June 22, 2020

              Happened to me as well with the Poynter Serif font. Very frustrating indeed. Please, I would like to know if Adobe is bringing back the font, or is the editorial work lost completely and we must start over?

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                Rairu Rebolledo
                Participant
                June 24, 2020

                Yes, I have the same problem with this font, I had a project in FA and this had created a lot of trouble. I got no notifications from Adobe at all, this is not a realaible way to work with fonts anymore. 

                  C
                  chaos9830
                  Participant
                  June 21, 2020

                  Having the same issue. I've lost one my central fonts (Benton Sans and Benton Sans Compressed). Did adobe lose the licenses to these fonts? Incredibly frustrating to deal with this and be given no notification at all adobe

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                    nondorfk
                    Participant
                    June 22, 2020

                    Agreed! I lost Benton Sans as well! Not cool.

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