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Hosmer123!
Participant
August 1, 2019
Answered

Downloaded fonts not being recognized in documents

  • August 1, 2019
  • 3 replies
  • 537 views

I'm having an issue with the MrsEaves font family. I'm opening documents that were created on a Mac using the MrsEaves fonts. I have the font family downloaded from Adobe fonts on my PC. When I go to open those documents from the Mac on my computer, the fonts aren't recognized even though I have the Eaves font family. I'm having to go in and change them all and it's very time-consuming. Any thoughts? Is this an issue between PC and Mac?

    This topic has been closed for replies.
    Correct answer Dov Isaacs

    The Mrs. Eaves font family is not freeware and is not available at the posted URL. We have redacted the URL provided as it may be providing improper access to commercial fonts posted thereupon.

              - Dov

    3 replies

    H
    Howard Stringfellow III
    Participant
    December 8, 2022

    I have a similar issue excepting both computers are Macs. A document created on one Mac with Rialto Grande and printed on another Mac (both computers have Rialto Grande activated) does not include Rialto Grande. A sans serif font is substituted. I have tried deactivating/activating the font, restarting the computer, and signing out of Creative Cloud and signing back in, and none of these toggles works. Any suggestions?

      A
      anthonys75668516
      Participant
      August 5, 2019

      You can try to download these fonts here xxxxxxxxxxxxxxxxxxxxxx​. I've had the similar problem that was solver with the fonts from this source. Maybe you like it. Let me know.

      URL redacted by moderator.

      Dov Isaacs
      Dov IsaacsCorrect answer
      Legend
      August 5, 2019

      The Mrs. Eaves font family is not freeware and is not available at the posted URL. We have redacted the URL provided as it may be providing improper access to commercial fonts posted thereupon.

                - Dov

      - Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      August 2, 2019

      Hi Hosmer,

      Thank you for reaching out and sorry to hear you're having trouble using Adobe Fonts. In order to proceed further, we need to investigate the issue. Could you please share the Adobe ID with me over a private message?

      Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

      Please let me know if you face any issues with this.

      Thanks,

      Harshika

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