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S
saprpk
Participant
June 14, 2023
Question

Enterprise account but different font formats

  • June 14, 2023
  • 2 replies
  • 656 views

I am using an enterprise subscription. Others users under the same subscription are downloading same fonts with OTF formats where I am not. Is there a way to make sure we are all using the same font formats?

 

This is frustrating when it comes to collaborative work. The kerning between the formats changes slightly. When you have blocks and pages and chapters of texts, layouts keep needing to be readjusted. 

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    2 replies

    T
    Test Screen Name
    Legend
    June 14, 2023

    A small point - all the fonts in Adobe Fonts are OTF fonts. It looks as though this is a problem with font names only - some fonts having (OTF) added to the name - not that the others are not OTF. One possibility is that the fonts were ALREADY on the system for some other reason.

      S
      saprpkAuthor
      Participant
      June 14, 2023

      New employees with new subscriptions on new devices are having the same issue of a mixed bags of with or without OTF suffix. New and old employees have deactivated and reactivated the fonts countless of times to no avail. 

      Would you know if there's a way to manually fix the font names? 

      ((Thanks in advance!) 

      T
      Test Screen Name
      Legend
      June 15, 2023

      Did you check the status of these fonts BEFORE activating any of them in Adobe Fonts? I am thinking that the font may be installed with the system or some other app that is installed on the system. 

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      June 14, 2023

      Hi @saprpk,

       

      Welcome to the community! We're sorry to hear about your difficulties. Are you trying to activate Adobe Fonts? Could you please elaborate more on when you cannot activate the font? Are you getting any error messages? We're here to help, just need some info.

       

      Regards,

      Tarun

      S
      saprpkAuthor
      Participant
      June 14, 2023

      We all have activated the needed fonts from Adobe fonts onto our own accounts / devices. Somehow, some users will have a font show up with the suffix OTF, for example Roboto OTF, and others it would just say Roboto. (Please see attached for reference.) Programs are recognizing them as two different fonts and giving error messages of missing fonts.  Not sure if there is a reason why some people get one over the other. Is there a setting we should look into? 

       

       

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      June 14, 2023

      Thanks for the info. Please check this article for missing fonts: https://helpx.adobe.com/fonts/kb/resolve-missing-fonts.html

      Is this happening with all Adobe apps or just with Indesign, I see you're using the Indesign application. For more info this, please check this article and let us know if that helps: https://helpx.adobe.com/indesign/kb/error-fonts-currently-available-incopy.html

       

      Regards,

      Tarun

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