We're sorry to hear about this. Please try using the other browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference.
You can also, try clearing the browser's cache and cookies and restart the browser and try again. For more information on how to clear cache and cookies, check this link- https://adobe.ly/4fNLWEB
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.