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limakid2015
limakid2015
Inspiring
December 22, 2018
Answered

Fonts are active but can't use anymore.

  • December 22, 2018
  • 3 replies
  • 1738 views

My CC account is active. The fonts site shows me my active fonts. They were working ok until yesterday. Today I open the photoshop with the respective projects and for my surprise the typekit fonts can't be found. The adobe fonts site shows me my active fonts but for the Creative Cloud interface, no more adobe fonts are active, when before it showed me all the active fonts. What happened? I also unchecked and checked again the "Enable fonts..." under Preferences. Some people say re-start the system, etc. So, do I have to restart the system every time I work with Adobe Fonts? Thanks a lot.

This topic has been closed for replies.
Correct answer benw525841597154115

Hi limakid2015,

I'm sorry you ran into trouble here. I would take a look at our font activation troubleshooting document: https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html

There are a few steps there that usually solve these issues. If those steps don't help, there are instructions at the end of that document for emailing us some diagnostic information so we can dive in further.

You shouldn't have to restart your computer every time you use Adobe Fonts. Let me know and we'll take it from there.

Cheers,

Benjamin

3 replies

Miker2426
Miker2426
Inspiring
April 10, 2020

When I click on that link, and scroll down to Adobe Fonts, it only leads back to the community page.

    Miker2426
    Miker2426
    Inspiring
    April 10, 2020

    This link only takes me to the Adobe Support Community, not a troubleshooting page.

      T
      Trkvsk
      Participant
      April 13, 2020

      They must have changed the support system.

      B
      Adobe Employee
      benw525841597154115Correct answer
      Adobe Employee
      December 26, 2018

      Hi limakid2015,

      I'm sorry you ran into trouble here. I would take a look at our font activation troubleshooting document: https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html

      There are a few steps there that usually solve these issues. If those steps don't help, there are instructions at the end of that document for emailing us some diagnostic information so we can dive in further.

      You shouldn't have to restart your computer every time you use Adobe Fonts. Let me know and we'll take it from there.

      Cheers,

      Benjamin

      limakid2015
      limakid2015Author
      Inspiring
      February 16, 2019

      It looked that was a system problem in general. So far, the problem didn't show up again.

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