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limakid2015
limakid2015
Inspiring
Dec 22, 2018 3:18 PM UTC
Answered

Fonts are active but can't use anymore.

My CC account is active. The fonts site shows me my active fonts. They were working ok until yesterday. Today I open the photoshop with the respective projects and for my surprise the typekit fonts can't be found. The adobe fonts site shows me my active fonts but for the Creative Cloud interface, no more adobe fonts are active, when before it showed me all the active fonts. What happened? I also unchecked and checked again the "Enable fonts..." under Preferences. Some people say re-start the system, etc. So, do I have to restart the system every time I work with Adobe Fonts? Thanks a lot.

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benw525841597154115Correct answer
Adobe Employee
Dec 26, 2018 10:24 PM UTC

Hi limakid2015,

I'm sorry you ran into trouble here. I would take a look at our font activation troubleshooting document: https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html

There are a few steps there that usually solve these issues. If those steps don't help, there are instructions at the end of that document for emailing us some diagnostic information so we can dive in further.

You shouldn't have to restart your computer every time you use Adobe Fonts. Let me know and we'll take it from there.

Cheers,

Benjamin

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5 replies

Miker2426
Miker2426
Inspiring
Apr 10, 2020 9:12 PM UTC

When I click on that link, and scroll down to Adobe Fonts, it only leads back to the community page.

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    Miker2426
    Miker2426
    Inspiring
    Apr 10, 2020 9:06 PM UTC

    This link only takes me to the Adobe Support Community, not a troubleshooting page.

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      Trkvsk
      Participant
      Apr 13, 2020 3:26 PM UTC

      They must have changed the support system.

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      Adobe Employee
      benw525841597154115Correct answer
      Adobe Employee
      Dec 26, 2018 10:24 PM UTC

      Hi limakid2015,

      I'm sorry you ran into trouble here. I would take a look at our font activation troubleshooting document: https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html

      There are a few steps there that usually solve these issues. If those steps don't help, there are instructions at the end of that document for emailing us some diagnostic information so we can dive in further.

      You shouldn't have to restart your computer every time you use Adobe Fonts. Let me know and we'll take it from there.

      Cheers,

      Benjamin

      Translate
      limakid2015
      limakid2015Author
      Inspiring
      Feb 16, 2019 11:56 PM UTC

      It looked that was a system problem in general. So far, the problem didn't show up again.

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