Participant

Answered

Fonts are gone

Forum|Forum|6 years ago
December 9, 2019
13 replies
1801 views

Hello guys,

a couple of hours ago everything just worked perfectly.. But now all my fonts from Adobe Fonts are gone. And I can't add them again if I go to the website. Also if I open a document with those fonts I can find them but I can't activate them.. Tried to relog, closed all applications and rebootet the mac. Nothing works. Anyone has got an anwser for this?

Thank you!

Max

Creative Cloud

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

Saharm72202983 is correct, we are currently experiencing an issue when attempting to activate the fonts that are included with your membership. The issue is currently under investigation.

J

JustinDes

Participant

I also have tons of problems with finding these two fonts

It seems that they're not compatible with Adobe. What should I do? Because I found some incomplete versions of them. I need to get the complete versions of them, especially Johann, which has an Infant version. So far I have the Tykewriter font.

M

marisaGGO

Participant

Hi.

Since last week I have been having this issue where my fonts won't download. I have tried disabling and reactivating adobe fonts and even reinstalling all CC programs. It doesn't seem to work.

When I click the "fonts" icon, this appears and it never stops:

https://gyazo.com/cdc46a534ae2fbe63c1bdf37db4b3820

Thank you.

O

ondřejš35479902

Participant

Still not working!

S

SlizzyB

Participating Frequently

Hi,

This error got fixed from what I understand, mine is all working again. Maybe if you are having problems it could help to re-establish the connection or restart? If not, maybe get in touch with adobe...

Follow support to help centre and there should be a chat icon bottom right of the screen. Hope you get it all up and working again.

S

skorprint@hotmail.com

Participant

I join what has been said. there are no fonts since December 13 on two of my accounts. to put it mildly — shameful.

C

carolynr86252672

Participant

24-48 working hours? Yeah no problem, i'll tell my clients that, sure they will understand 😞

L

Liubov-Krasniuk

Participant

my fonts are partially activated. But the license fonts that are installed on the computer does not see.

S

SlizzyB

Participating Frequently

So, just spoke to someone at adobe online they said this:

"There is an server update which is under maintenance, so we request you to wait for 24-48 working hours, the issue will be resolved automatically. "

L

lisa mariah1435107

Participant

Thank you for sharing the information!

M

mattg91376697

Participant

For anybody from Adobe who hopefully reads this "The document uses fonts that re currently not available on your computer." I've checked online, all fonts are actvated, and my apps are all sychronized and up to date. I have also signed out and in and restarted. no dice.

K

kevink54948467

Participant

Same over here. Currently can't work on any illustrator or XD projects because of missing fonts.

S

SlizzyB

Participating Frequently

Same issue, our indesign and incopy users in the company can't successfully use (manually/auto-active) adobe fonts. I'ts been like this for at least 2+ hours

L

lisa mariah1435107

Participant

Same problem, also just since today.

L

Liubov-Krasniuk

Participant

I have problems activating adobe fonts. The don´t show in the programs.