Fonts aren't available to use

Yesterday I wanted to work on my Honours project. I am currently making a brand style-guide booklet.

I have been using the Adobe Creative Cloud services for years, mainly through my university. Yesterday when I tried working on my project in InDesign again like any other morning, a bunch of the fonts that I use came up as missing. I thought that it must’ve been a glitch, restarted InDesign. Same problem. Checked my illustrator files that are in the InDesign document. Same problem.

I have been using these fonts for ages, never had a problem. I contacted my university and they said that they haven’t revoked any access of any application - that they know of.

I then contacted Adobe who said that apparently, Creative Cloud for Enterprise doesn’t include Adobe Fonts as well as other applications, despite the fact, I was using these exact fonts and services yesterday, the day before, and so on without any problems of the sort.

The customer service clerk then said that I should be able to ask my University’s admin team to give me access to Adobe Fonts again, despite them saying that Adobe Fonts isn’t included in the Enterprise subscription plan. It feels like contradicting information.

I’d like to know what the heck is going on here. One day I have access to everything, the next, GONE. Then I am told by Adobe that my university’s subscription plan to Adobe doesn’t actually include Adobe Fonts, so by that logic I should’ve never had access to Adobe Fonts in the first place. Then I am told if I ask for access to Adobe Fonts, I will regain access. I feel very confused, and I’m sure it’s just me not properly understanding what people are saying to me.

I’ve done the basics that everyone says to do:

• Log Out and Log Back in to CC - Didn’t work
• Restarted the University’s Mac - Didn’t work
• Switched over to another Mac - Didn’t work
• Switched over to a Windows Desktop - Didn’t work
• Prayed to God - Didn’t work.

At this point I don’t know what to do.

I’ve got about 7 months of work possibly about to have gone to waste if I don’t have a solution soon. It’s probably a glitch in our subscription or something, but I’d like to know if anyone is experiencing the same problem, or has experienced this problem and was able to find a solution.