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brianas26788544
Participant
December 8, 2018
Answered

Fonts disappear every time I open Indesign

  • December 8, 2018
  • 5 replies
  • 8618 views

Every time I close and reopen my InDesign file, all of the used fonts go missing and require being replaced. But all the fonts are shown as active in my Creative Cloud desktop app, so I don't know why they would go missing. Sometimes the fonts will automatically repopulate, but most times not. I have tried enabling and then disabling Typekit syncs, and it either doesn't work at all, or i see the fonts correct but then Indesign crashes and closes and then it's back to square one. I have no idea how to fix this issue, prevent it from happening EVERY TIME i reopen the document, or to even be able to find the fonts that are ​available on the computer.

    Correct answer defaulthar2vll765wp

    Hi there!

     

    I had the same problem and just found the solution.
    I had activated the font roboto via creative cloud but apparently I already had it installed.
    Because an installation is done via windows and by Adobe they try to overwrite each other.
    If you deactivate the adobe font it will stop deactivating your font.

     

    Hope this helps 🙂

    5 replies

    WooToTheTon
    WooToTheTon
    Participant
    August 11, 2022

    Hey @brianas26788544, have you tried opening Adobe Creative Cloud before you open InDesign? For me, ensuring the Adobe CC app was open first means that the activated fonts sync without problem. 

    C
    cherylm33259641
    Participating Frequently
    May 30, 2022

    If you're on a Mac, I think I just figured it out. In addition to Adobe fonts disappearing constantly, I was also having to manually install any fonts I downloaded from other sites. I followed the instructions on Apple's site for "Change the name of your macOS user account and home folder" here https://support.apple.com/en-us/HT201548. The names of my folders were the same, but my home directory was pointing to the folder that started with a lower case letter, when the folder starts with a capital letter. I changed everything to a different file name and changed it back. When I rebooted my computer, both issues seem to be fixed.

    Shikmovie
    Shikmovie
    Participant
    May 30, 2022

    Hi, I have found the same problem recently. How can I use the available solutions?

    https://shikmovie.co/
    C
    cherylm33259641
    Participating Frequently
    May 31, 2022

    If you're on a Mac, you can click this link and follow the instructions.  https://support.apple.com/en-us/HT201548

    It fixed everything for me.

    D
    defaulthar2vll765wpCorrect answer
    Participant
    August 3, 2021

    Hi there!

     

    I had the same problem and just found the solution.
    I had activated the font roboto via creative cloud but apparently I already had it installed.
    Because an installation is done via windows and by Adobe they try to overwrite each other.
    If you deactivate the adobe font it will stop deactivating your font.

     

    Hope this helps 🙂

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      August 5, 2021

      Glad to hear you're able to resolve the issue and thanks for sharing the solution that worked for you. Please let us know if you need further assistance.

       

      We would be happy to help.

       

      Thanks,

      Harshika

      D
      daisy5FFD
      Participant
      February 16, 2021

      It seems all I needed to do was to log back in to the Creative Cloud app when this happened to me because I had been logged out for some reason! Why the 'experts' can't just tell you this instead of going off on some complicated spiel about software I don't know...hope you sorted it. 

        B
        Adobe Employee
        benw525841597154115
        Adobe Employee
        December 10, 2018

        Hi brianas26788544,

        I'm sorry you ran into trouble here. I would take a look at our font activation troubleshooting document: https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html

        There are a few steps there that usually solve these issues. If those steps don't help, there are instructions at the end of that document for sending us some diagnostic information so we can dive in further. You can email these diagnostics to the email mentioned in that document.

        Cheers,

        Benjamin

        M
        Marina15A8
        Participant
        October 13, 2020

        This is a nonsense answer and has nothing to do with the question. Why are you guys always turning the answer to make the user look unable to use your software?This is a serious glitch in your software and you should be at least reasonable enough to acknowledge itI am having the same problem, where font will simply disappear or keep saying FONTS UNAVAILABLE while they are right there in the FONTS folder attached to the project...If ever I find anything close enough that can handle my clients InDd files, I'm the first to leave... what a shame the Adobe bought out all the good companies and is providing us now with a bunch of bugs

          J
          johnv33253072
          Participant
          November 1, 2020

          Hi Marina.

            It is frustrating. I have wasted hours trying to figure this out many times. One moment you have the fonts, the next you don't.  I just found and tried this... it worked for me this time. Not right away though. A few minutes after I did it suenly my fonts returned. I went from 26 erros to 0 instantly.

          Good luck

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