Fonts not activating in creative cloud

Question

Hi everyone,

I've now had this problem for many Months and I'm so incredibly frustrated with it...

If i activate any font on the Website it says that it was activated as it should be but in the Cloud-App nothing changes. I only have this problem on my Laptop, on my PC at home everything works fine...

I tried to de- and reactivate adobe fonts in the app, I have also reinstalled many times. I also tried to locate the font-files on my PC but in the .r-folder that usually holds all the fonts

C:\Users\username\AppData\Roaming\Adobe\CoreSync\plugins\livetype\r

there are only files with the filetype "file" and I can't open any of them.

I thought that maybe it just didn't load beacuse of bad connection, but I tried it with differentworks and not even that is the case.

I am clueless what the problem could be. I tried everything i knew of and nothing worked, pleasae help...

PS: I'm from germany so the screenshots are in german, sorry

PPS: I am logged in on the screenshot of the CC-App, there is just no profile picture for some reason

Bobby Henderson · Answer

Font files that are synced from Adobe Fonts are not going to be visible to Windows File Explorer. The font data is hidden to prevent unwanted copying/sharing of font files with people who aren't Creative Cloud subscribers.

Do you have more than one Creative Cloud user account? If you have a single Creative Cloud account do you have more than two computers signed into it? If no more than two computers are signed into the CC account then there could be a glitch in the sync process. Try signing out of Creative Cloud on your notebook computer, re-boot the system and then sign back into the account again. Sometimes that will force a refresh of account sync and make recently added fonts from Adobe Fonts visible in Adobe applications. If that doesn't work it might be necessary to delete the font cache.

https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html

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