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jdt919s
Participant
Aug 20, 2020 10:43 PM UTC
Question

Fonts not available after upgrading from Photography Plan to Full Creative Cloud

I was on the Photography Plan and recently upgraded to a prepaid year of Creative Cloud.  Now some fonts (e.g. Korolev, Korolev Rounded, September) are not searchable when logged into Creative Cloud (not found) and are "Not Available" when I link directly to them on fonts.adobe.com.

 

Support says I should have access and log out of Creative Cloud and restart.  Still no fonts.  Anyone have a suggestion as I am losing days of productivity.

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    6 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Sep 8, 2020 10:14 PM UTC

    Hi there,

     

    Sorry for the delay in response. Would you mind trying to open this link: 

    https://fonts.adobe.com/fonts/korolev 

    https://fonts.adobe.com/fonts/september

    and see if you can activate the fonts?

     

    Let us know if that helps.

     

    Thanks,

    Harshika

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    jdt919sAuthor
    Participant
    Sep 9, 2020 4:08 PM UTC
    Korolev, yes. September, no.
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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Sep 10, 2020 2:31 PM UTC

    Thanks for confirming. Would you mind trying to open the link in any other browser and see if that works?

     

    Thanks,

    Harshika

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