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J
jdt919s
Participant
August 20, 2020
Question

Fonts not available after upgrading from Photography Plan to Full Creative Cloud

  • August 20, 2020
  • 1 reply
  • 768 views

I was on the Photography Plan and recently upgraded to a prepaid year of Creative Cloud.  Now some fonts (e.g. Korolev, Korolev Rounded, September) are not searchable when logged into Creative Cloud (not found) and are "Not Available" when I link directly to them on fonts.adobe.com.

 

Support says I should have access and log out of Creative Cloud and restart.  Still no fonts.  Anyone have a suggestion as I am losing days of productivity.

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    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    September 8, 2020

    Hi there,

     

    Sorry for the delay in response. Would you mind trying to open this link: 

    https://fonts.adobe.com/fonts/korolev 

    https://fonts.adobe.com/fonts/september

    and see if you can activate the fonts?

     

    Let us know if that helps.

     

    Thanks,

    Harshika

    J
    jdt919sAuthor
    Participant
    September 9, 2020
    Korolev, yes. September, no.
    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    September 10, 2020

    Thanks for confirming. Would you mind trying to open the link in any other browser and see if that works?

     

    Thanks,

    Harshika

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