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J
jdt919s
Participant
August 20, 2020
Question

Fonts not available after upgrading from Photography Plan to Full Creative Cloud

  • August 20, 2020
  • 1 reply
  • 776 views

I was on the Photography Plan and recently upgraded to a prepaid year of Creative Cloud.  Now some fonts (e.g. Korolev, Korolev Rounded, September) are not searchable when logged into Creative Cloud (not found) and are "Not Available" when I link directly to them on fonts.adobe.com.

 

Support says I should have access and log out of Creative Cloud and restart.  Still no fonts.  Anyone have a suggestion as I am losing days of productivity.

    This topic has been closed for replies.

    1 reply

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    September 8, 2020

    Hi there,

     

    Sorry for the delay in response. Would you mind trying to open this link: 

    https://fonts.adobe.com/fonts/korolev 

    https://fonts.adobe.com/fonts/september

    and see if you can activate the fonts?

     

    Let us know if that helps.

     

    Thanks,

    Harshika

    J
    jdt919sAuthor
    Participant
    September 9, 2020
    Korolev, yes. September, no.
    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    September 10, 2020

    Thanks for confirming. Would you mind trying to open the link in any other browser and see if that works?

     

    Thanks,

    Harshika

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