Fonts not available for computer based accounts

Question

Our organization has two different licenses through Adobe. The first in a single-use license for an individual staff member who handles marketing material. The second is a computer-based license that allows anyone to use an Adobe program that logs into that specific computer.

Recently, we had a font change and switched to all Adobe-based fonts. Staff with an individual license have no issue downloading or using the updated fonts. However, staff who use a shared computer are unable to use the newly selected fonts. WHY? It's bogging down our operation significantly and I don't understand what the reason could be.

Bobby Henderson · Answer

Regarding the Creative Cloud license for the second computer multiple people are using, are the various users sitting at that desk or are they using some kind of app to remote into the machine?

Fonts from the Adobe Fonts service are only going to work at the desktop/notebook machine that is logged into the Creative Cloud account and has Adobe apps installed. The only exception is mobile devices like an iPad (which has to be signed into the CC account via the Adobe apps installed).

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded