Fonts not Printing - from licensed laptop to local printer

Question

Hello,

We use a vartiety of adobe fonts. Sometimes I will need to do a proof and will print a document whether from MSO Word or InDesign and any adobe font in the document comes out as gibberish.

I've reached out to my local IT and we've exhausted everything we can think of. Other than converting the document to PDF. Does anyone know why the Adobe fonts won't print?

We tried it on like 6 different printers. The adobe fonts from a Word document printed correctly on an HP printer in another building. We can't figure out why. It wont even print correctly on my personal printer, that isn't networked.

The image attached is supposed to read Hello October - using two different adobe fonts.

Bobby Henderson · Answer

One of the first things I would try is seeing if the printers being used have any driver updates available to apply. A lot of desktop printers and office printers can trip over themselves trying to print graphics generated by Adobe applications. The issues usually don't involve fonts though. More often it has to do with things like transparency effects on objects, blending modes, etc. A printer will be able to deliver more reliable results if its driver can handle Adobe PDF content properly.

Does your network have any unusual firewall settings applied? The Adobe Fonts service sort of requires an always-on Internet connection for the fonts added to a computer to maintain sync with the mothership.

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