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Jennifer363723128c7r
Participant
January 13, 2025
Answered

Fonts not syncing - even though we are both using Poppins from Adobe Fonts?

  • January 13, 2025
  • 1 reply
  • 1457 views

Help, I'm so confused.

 

I'm opening a Indesign file from a collegue. Their Poppins font will not sync with mine even though you can see from the screenshots, they are both from Adobe Fonts.

But we noticed the "version" is different. I only see one version of Poppins on Adobe Fonts, so I'm not sure how we can both have different versions. Can anyone provide some insight please? Visually, the font is displaying correctly, but Indesign is telling me it's missing.

 

Screenshot of the fonts not syncing with each other on my end. (The ones that work are ones I added manually after getting the file:)

 

The fonts on their end below. The version is different from mine. But they all work on their end:

 
 

 

 

    Correct answer Bobby Henderson

    If the document is saying the Poppins font used inside of it was activiated from Adobe Fonts then the matter has to come down to those different version numbers.

     

    To get things straight here's what I would do. First, I'd remove Poppins from both computers, deactivate the Adobe Fonts version and look inside the computer operating system's font folder/book for any copies of Google's versions of Poppins that might be installed and remove them if they're installed. Then I would go to the Adobe Fonts web site and add the Poppins type family again. That would get the latest build activated. To make the fonts visible to all apps open the CC Desktop App and install the fonts.

     

    Another alternative would be downloading the version of Poppins at the Google Fonts web site, sharing those font files with anyone using the document and installing that version instead. There's an outside chance it could be a newer build than the one offered at Adobe Fonts.

     

    Hopefully refreshing the Poppins fonts installation won't cause any text reflow issues in blocks of body text. That should only happen if the type designers made substantial changes to the fonts' kerning/tracking data. Sometimes more kerning pairs are added in revisions of fonts.

    1 reply

    B
    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    January 16, 2025

    Since Poppins is available at Google Fonts (and other free fonts web sites like Font Squirrel) it's possible there may be an instance of one of those downloadable fonts present in the document rather than the version currently at Adobe Fonts. It's also possible for a computer to have multiple versions of Poppins installed at the same time. A TrueType version could have been downloaded and installed and the OpenType version synced via Adobe Fonts. Both might look the same in the font menu, but could be different builds of the same font.

    J
    Jennifer363723128c7rAuthor
    Participant
    January 17, 2025

    Hey Bobby thank you for your reply, I'm not so great with fonts myself. Just wanted to clarify - are you saying that even if the "Path" says "Activated from Adobe Fonts", that it actually may be a different version of the font than the Adobe one?

    B
    Community Expert
    Bobby HendersonCommunity ExpertCorrect answer
    Community Expert
    January 18, 2025

    If the document is saying the Poppins font used inside of it was activiated from Adobe Fonts then the matter has to come down to those different version numbers.

     

    To get things straight here's what I would do. First, I'd remove Poppins from both computers, deactivate the Adobe Fonts version and look inside the computer operating system's font folder/book for any copies of Google's versions of Poppins that might be installed and remove them if they're installed. Then I would go to the Adobe Fonts web site and add the Poppins type family again. That would get the latest build activated. To make the fonts visible to all apps open the CC Desktop App and install the fonts.

     

    Another alternative would be downloading the version of Poppins at the Google Fonts web site, sharing those font files with anyone using the document and installing that version instead. There's an outside chance it could be a newer build than the one offered at Adobe Fonts.

     

    Hopefully refreshing the Poppins fonts installation won't cause any text reflow issues in blocks of body text. That should only happen if the type designers made substantial changes to the fonts' kerning/tracking data. Sometimes more kerning pairs are added in revisions of fonts.

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