Fonts won't sync for any application

In the creative cloud app, when I click the fonts tab, all of the fonts get stuck spinning perpetually and never finish syncing. I cannot access any fonts that I previously activated on any Adobe app, even though it says they are activated on the fonts website. I reinstalled CC and the issue is continuing. I cannot work on several projects because of the issue and a Adobe support rep said that this is a known issue resulting from a recent update to CC and will be fixed in the next release. I can't wait for a release to do my work! The next step the rep asked me to do was to ask my IT team to whitelist some urls but I don't have an IT team to do that. I had to leave the Remote Support session because I needed to go to some meetings and the rep said they would follow up via email but I have not heard back.

Please help me, I need to get work on some client deadlines and cannot do the work without their brand fonts, can't just change them all to Myriad!