Hiragino font can't be installed or activated in Adobe Creative Cloud (Mac)

I'm having an issue with the Hiragino font family from Adobe Fonts and I'm hoping someone can help.

I selected this typeface for a client project, but I can't get it to work on my Mac.

Here's what I've already tried:

• Activated the entire Hiragino font family from Adobe Fonts.
• Updated all Adobe Creative Cloud apps.
• Restarted both Creative Cloud and my computer.
• Synced fonts again.

The problem is that the font doesn't appear in Illustrator, Photoshop, or any other Adobe application.

When I open the Fonts section in Creative Cloud, I also get a message saying that this font can't be installed, even though it's listed as an Adobe Fonts typeface. (I've attached a screenshot of the error.)

Has anyone experienced this before or knows why this specific font can't be activated? Is there any compatibility issue with macOS or a known limitation with the Hiragino family?

I'm a bit confused because it's an Adobe Fonts font, and I specifically chose it for a client, so I need to make sure both I and the client can use it.

Any help would be greatly appreciated. Thanks!