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different_creation16B6
Participant
February 7, 2022
Answered

How to move webfont projects between accounts?

  • February 7, 2022
  • 1 reply
  • 2662 views

I am planning to switch from a CC subscription for teams to a personal CC subscriptions. I already read that I  should buy the new subscription first and then contact support to remove the teams license. 

But I haven’t seen any confirmation that I will be able to move over all my existing webfont projects. Is this possible? 

 

<Title renamed by moderator>

This topic has been closed for replies.
Correct answer HARSHIKA_VERMA

Hi seite7,

 

Thank you for reaching out. It looks like you're trying to move your web project to a different account/subscription.

 

You can do that by following the below steps-

The client needs to set up their Creative Cloud subscription before the web font project can be transferred. The full font library is included in most paid Creative Cloud subscriptions (with a few exceptions).

 

 

If you already know these steps, then the answer of your question lies in here" Set up the same web project on the new subscription and update the website embed code to use the new web project ID"

 

Hope it helps.

 

Thanks,

Harshika

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity ManagerCorrect answer
Community Manager
February 7, 2022

Hi seite7,

 

Thank you for reaching out. It looks like you're trying to move your web project to a different account/subscription.

 

You can do that by following the below steps-

The client needs to set up their Creative Cloud subscription before the web font project can be transferred. The full font library is included in most paid Creative Cloud subscriptions (with a few exceptions).

 

 

If you already know these steps, then the answer of your question lies in here" Set up the same web project on the new subscription and update the website embed code to use the new web project ID"

 

Hope it helps.

 

Thanks,

Harshika

W
Warschawski5DBB
Participant
October 26, 2022

I have spent hours on chat and have been told multiple times that you can not transfer the web font projects between accounts (or profiles on the same account) and that the only solution is to tediously recreate the projects. This answer should be edited so others don't have thier hopes dashed since support can not actually help.

    J
    justanh
    Participant
    June 5, 2023

    That's terrible that you had that experience. I haven't yet transferred my web font project over but just spoke to support and they assured me that it was possible as long as I was transferring from an active account to another active account with a subscription. Fingers crossed that I can do that later on today or tomorrow when I need to.

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