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robtmoon
Participant
December 21, 2021
Question

I am trying to activate Museo Sans in my Captivate. I activate and still no menu option displays.

  • December 21, 2021
  • 1 reply
  • 316 views

I am trying to activate Museo Sans in my Captivate. I activate the font in Adobe fonts. Still no menu option displays. Help!

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    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    December 27, 2021

    Hi robtmoon,

     

    Thank ou for reaching out. We would like to know if you're able to see the font activated in Creative Cloud desktop app or please check if you're able to see the font in any other Adobe app.

     

    We will try our best to help.

     

    Thanks,

    Harshika

    X
    xcristine
    Participant
    January 14, 2022

    Hello, I have the same problem and the answer is "no". I dont see it in my CC desktop app. Its activated in my acount on web. Thanks a lot!

     

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    January 14, 2022

    Hi xcristine,

     

    Thank you for reaching out and sorry to hear you're unable to see the activated fonts in the CC desktop app. We would suggest you to please try the below steps-

     

    • Sign out of Creative Cloud Desktop app.
    • Close/End all process from task manager/activity monitor depending upon yout operating system.
    • Restart the machine
    • Sign backin to CC desktop app.

     

    Let us know if that helps. 

     

    If it doesn't please ensure your all CC apps are updated- https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

     

    We will try our best to help.

     

    Thanks,

    Harshika

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