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Participant
November 25, 2018
Question

I can't activate fonts even though I have CC all apps plan

  • November 25, 2018
  • 1 reply
  • 3295 views

I believe Adobe Fonts thinks I am a basic user when I have a CC All Apps Annual Plan. I have tried signing out of Creative Cloud, quitting the application, restarting, then signing in again, but it doesn't work. I don't know what to do, please help this is delaying a project I'm working on.

Screenshot of the Adobe Fonts website; it doesn't have the activate option.

Edit: Screenshot that I have CC

    This topic has been closed for replies.

    1 reply

    liz, Adobe Type
    Community Manager
    liz, Adobe TypeCommunity Manager
    Community Manager
    November 26, 2018

    Hi Kevin,

    I'm sorry that you ran into trouble with this. Please get in touch at https://helpx.adobe.com/contact.html with your Creative Cloud subscription information so we can take a look at your account details.

    Thank you

    -- liz

    SanPaulio
    SanPaulio
    Participant
    June 18, 2019

    was there a solution to this because I have been trying to solve this problem for two and a half hours now and have be on customer help for one of those with no resolution.

    Thanks for any info

    Paul

      SanPaulio
      SanPaulio
      Participant
      June 18, 2019

      As they will not tell you this unless you sit talking to tech and customer service for 2 and a half hours, If you have an education account not all fonts are available that would be if you have the creative cloud normal edition. this is why it acts like you haven't got an account with some font and says available with cc. I hope this saves some people sometime.

      Paul

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