Skip to main content
mateup71715601
Participant
7월 17, 2019 6:21 오후 UTC
공지사항

I can't activate fonts with the subscription to CC

I have the subscription to CC that I pay monthly, when I go to the page of adobe fonts, I can only see and activate 188 families (attached photo). I do not understand why it says that I must subscribe to access all the fonts if I am logged in with my user.

Any ideas?

    이 주제는 답변이 닫혔습니다.

    8 답변

    nicholasc66505258
    Participant
    8월 19, 2019 10:25 오전 UTC

    Same issue. I have Creative Cloud all apps.

    번역
    natural_society0D4C
    Participant
    8월 1, 2019 4:31 오후 UTC

    I am also having this issue. I have an enterprise license through my company and my colleagues who are on the same license are able to activate fonts.

    번역
    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    8월 1, 2019 5:18 오후 UTC

    Hi there,

    Sorry to hear you're having trouble using Adobe Fonts. I have replied on your direct message. Please check and let me know if you need further assistance on this.

    I would be happy to help.

    Thanks,

    Harshika

    번역
    devonr6701641
    devonr6701641
    Participant
    7월 27, 2019 9:50 오후 UTC

    I'm having this same issue. It keeps telling me to subscribe when I already have a subscription paid until December 2019!

    번역
    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    7월 29, 2019 4:09 오후 UTC

    Hi Devon,

    Thank you for reaching out. In order to investigate your account. I'd like to know your Adobe ID, I'd request you to please share the Adobe ID with me over a private message so that I can check your account at the backend.

    Also, send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

    Please let me know if you've any issues with this.

    Thanks,

    Harshika

    번역
    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    7월 18, 2019 5:25 오후 UTC

    Hi there,

    Thank you for reaching out and sorry to hear that you're having trouble activating fonts. This doesn't look quite right to me. I'd request you to please try the steps mentioned in this article: Troubleshoot font activation problems in Creative Cloud and let us know if that works.

    Could you please share your Adobe ID with me over a private message so that I can check your account from the backend?  To send a private message, click my profile picture and use the Message button.

    Please let me know if you've any issues with this. I'd be happy to help.

    Thanks,

    Harshika

    번역
    mateup71715601작성자
    Participant
    7월 18, 2019 6:23 오후 UTC

    Thanks, I followed the steps of the article but the result is the same.
    I write you a private message with my adobe ID so you can continue to help me.
    Thank you!

    번역
    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    7월 18, 2019 7:06 오후 UTC

    Thank you for the info. I will check with our concerned team and will follow up with you shortly.

    Thanks,

    Harshika

    번역
    약관 및 조건Accessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices