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M
mateup71715601
Participant
July 17, 2019
Question

I can't activate fonts with the subscription to CC

  • July 17, 2019
  • 4 replies
  • 783 views

I have the subscription to CC that I pay monthly, when I go to the page of adobe fonts, I can only see and activate 188 families (attached photo). I do not understand why it says that I must subscribe to access all the fonts if I am logged in with my user.

Any ideas?

    This topic has been closed for replies.

    4 replies

    N
    nicholasc66505258
    Participant
    August 19, 2019

    Same issue. I have Creative Cloud all apps.

    N
    natural_society0D4C
    Participant
    August 1, 2019

    I am also having this issue. I have an enterprise license through my company and my colleagues who are on the same license are able to activate fonts.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    August 1, 2019

    Hi there,

    Sorry to hear you're having trouble using Adobe Fonts. I have replied on your direct message. Please check and let me know if you need further assistance on this.

    I would be happy to help.

    Thanks,

    Harshika

    devonr6701641
    devonr6701641
    Participant
    July 27, 2019

    I'm having this same issue. It keeps telling me to subscribe when I already have a subscription paid until December 2019!

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    July 29, 2019

    Hi Devon,

    Thank you for reaching out. In order to investigate your account. I'd like to know your Adobe ID, I'd request you to please share the Adobe ID with me over a private message so that I can check your account at the backend.

    Also, send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

    Please let me know if you've any issues with this.

    Thanks,

    Harshika

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    July 18, 2019

    Hi there,

    Thank you for reaching out and sorry to hear that you're having trouble activating fonts. This doesn't look quite right to me. I'd request you to please try the steps mentioned in this article: Troubleshoot font activation problems in Creative Cloud and let us know if that works.

    Could you please share your Adobe ID with me over a private message so that I can check your account from the backend?  To send a private message, click my profile picture and use the Message button.

    Please let me know if you've any issues with this. I'd be happy to help.

    Thanks,

    Harshika

    M
    mateup71715601Author
    Participant
    July 18, 2019

    Thanks, I followed the steps of the article but the result is the same.
    I write you a private message with my adobe ID so you can continue to help me.
    Thank you!

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    July 18, 2019

    Thank you for the info. I will check with our concerned team and will follow up with you shortly.

    Thanks,

    Harshika

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