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coid studio
coid studio
Participant
September 4, 2020
Answered

I can't add fonts on Adobe Portfolio

  • September 4, 2020
  • 3 replies
  • 3717 views
 
Hello.

 

When I click on the font to apply Adobe Ponts to every page, that red warning message pops up and says, "Sorry. Problem occurred. Refresh the page."
The same issue is repeated when I refresh it and restart my computer.

Also, I activated only Acumin Pro font.

 

This problme has been seen for a long time. 

Plz, fix it as soon as possible. 

Thanks.

    Correct answer JS65070269

    Go to the project you were editing, then from the side bar select "Settings", then "Location & Account" at the very bottom then change your location to U.S.

     

    Add your fonts and change your location back to wherever it was.

    Mine worked this way

    3 replies

    A
    Anonymous
    April 21, 2024

    Try deactivating any adblock / cookie-blocker extension on the browser

    P
    paperboxcreations
    Participant
    February 11, 2021

    I have the same problem when I use Traditional Chinese interface.

     

    But when I change to use English interface, the problem is solved,

     

    So maybe you can try to use English  interface to add font, than change back to Korean interface to continue editing.

     

      X
      Xinran5CD6
      Participant
      March 30, 2021

      How did you change the interface then? I couldn't find where to change it...

      J
      JS65070269Correct answer
      Participant
      May 7, 2021

      Go to the project you were editing, then from the side bar select "Settings", then "Location & Account" at the very bottom then change your location to U.S.

       

      Add your fonts and change your location back to wherever it was.

      Mine worked this way

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        September 29, 2020

        Hi there,

         

        Sorry for the delay in response. Are you following the same process mentioned here: https://help.myportfolio.com/hc/en-us/articles/360036799993-Using-Adobe-Fonts-with-Adobe-Portfolio? If you're still experiencing the issue, please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can assist you on 1:1 basis.

         

        Hope it helps.

         

        Thanks,

        Harshika

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