Illustrator Font Activation (Enterprise)

Adobe Illustrator (AI) is giving me an issue in this situation:
Another user creates a file. I open the file and I don't have one of the fonts (available through Creative Cloud) that they have used (Both users using same version/enterprise liscence). 
AI prompts me to fix this situation. It tells me I need to log in.
I go to "Log in" in AI drop down bar and I am already logged in.
The only way I can fix this so far is to close AI, open up Creative Cloud, get the font, log out, log back in, and then open AI again. 
I am hoping this is fixable as the ability to activate the fonts inside AI would really be useful. The work around creates a lot of headaches. 

If this should be in a different forum just let me know!