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judyb93271610
Participant
June 20, 2019
Question

Illustrator is not recognizing fonts which are already shown active in Creative Cloud

  • June 20, 2019
  • 1 reply
  • 450 views

I belong to company CC plan. it is activated and synced. some fonts activate, some show the font cloud icon with two arrows going opposite directions. They do not appear in Illustrator menu. Others in my company have a message in blue appear in top right corner that font activated. I do not. Looking at the Adobe troubleshooter page does not help. all of that has been done several times. I find no explanation for the two arrow icon anywhere but one support post. My plan is synced.

judyb93271610

{Renamed by MOD}

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    1 reply

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    June 20, 2019

    Hi Judy,

    Thanks for reaching out. As per your query, fonts are showing active in the Creative Cloud Desktop app (Image 1) but not in Illustrator Font Menu (Image 2).

                      

    If yes, please try the following steps:

    • Log out of creative cloud through Illustrator.

    • Shut down Illustrator
    • Go to the Creative Cloud and Manage Fonts.

    • Deactivate & Reactivate font

    • Restart Illustrator and check again

    Regards,

    Srishti

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