Skip to main content
Participating Frequently
March 12, 2021
Question

inability to load adobe fonts

  • March 12, 2021
  • 1 reply
  • 202 views

Hello everyone ... I am unable to upload new fonts (adove fonts) to the font list of PS and Word. They appear as activeted on my adobe creatve cloud desktop  (which is constantly disconnected), but they remain there and are not loaded in my fonts ... Please help me ... I followed some tutorials but without result... Obviously something is wrong by me  ... What Nevertheless?
Thank you....

This topic has been closed for replies.

1 reply

Molly Doane
Participating Frequently
March 26, 2021

I'm sorry to hear you're having trouble. Did the issue resolve? If not, please confirm you have followed the suggestions in our troubleshooting article: https://helpx.adobe.com/fonts/user-guide.html/fonts/kb/troubleshoot-font-activation.ug.html
 
Then post a screenshot of what you're seeing, and attach the recent CoreSync logs from your computer so we can take a closer look–
 
On OS X:



1. Open the Finder



2. under the Go menu, select "Go To Folder"



3. in the window that opens, type: ~/Library/Logs/CreativeCloud/CoreSync/
 

 
On Windows:

1. Open Windows Explorer

2. The log folder is hidden by default, so make sure that hidden folders and files are visible. Under the Organize menu, select Preferences and then the View tab. Choose the "Show hidden files, folders, & drives." option, then click Apply to confirm the changes.

3. Go to C:\Users\(username)\AppData\Local\Temp\CreativeCloud\CoreSync\
where "(username)" is the name of your user folder on your computer.
 

 
Attach the 3 or 4 most recent CoreSync-yyyy-MM-dd.log files.