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sm10284965
Participating Frequently
June 18, 2019
Question

InDesign randomly dropping typekit activated font

  • June 18, 2019
  • 4 replies
  • 1752 views

We have recently updated our creative cloud applications to the most current versions. We also have updated our mac operating system to Mohave.

We have one computer out of three that is having issues with the adobe typekit activated fonts.

This computer is randomly dropping the agenda font we have activated in typekit when in InDesign. This is the only font we have activated.

We have three total computers with the agenda font active through the Typekit. Only one is having the issue.

The entire font family for agenda is active (54) total

During the 8 hour period we have seen it drop from the original 54 to 49 to 36 to 11. This is in idesign. Yet the creative cloud typekit shows all 54 active.

Actions and steps we have tried:

- Closing Indesign

- Deactivating the font

- Reactivating the font

- Restarting InDesign

This worked for a time and then we started to see them drop once more.

Actions taken this time:

- Signed out of the InDesign session

- Closed InDesign

- Deactivated Font

- Reactivated font

- Restarted InDesign

- Signed into session

This has seemed to help for the time being.

We believe it could be a syncing issue within InDeisgn and CC where they are not staying synced during the session.

We are hoping someone will have a solution to this issue.

    This topic has been closed for replies.

    4 replies

    rachell13505912
    rachell13505912
    Participant
    July 31, 2019

    I've been experiencing this same issue, and it happens every time I open InDesign. Spending 30 min going through all of the troubleshoot steps EVERY TIME I start work has been an incredibly irritating user experience.

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      August 1, 2019

      Hi Rachel,

      We are extremely sorry to hear about this. As per your query, Adobe fonts are not working properly in InDesign and you have to troubleshoot them every time before starting your work. That's definitely not usual behavior. Let us make this right for you. Would you mind sharing a few more details like:

      • OS and version of InDesign
      • What troubleshooting steps you generally follow?
      • Is the issue related to a specific document/ Font? If yes, could you please share the document/ Font with us?

      Regards!

      S
      sm10284965Author
      Participating Frequently
      June 20, 2019

      As of right now we are stable. Here is what we did.

      Go into Indesign: Log out of your creative cloud session through indesign.

      Shut down InDesign

      Go into creative cloud and manage fonts

      Deactivate font

      reactivate font

      restart Indesign and log back in to create a new and fresh session

      This has held for now and the fonts seem to be working.

      Will let the post know if that changes.

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      June 19, 2019

      Moved to InDesign​

      Steve Werner
      Community Expert
      Steve WernerCommunity Expert
      Community Expert
      June 19, 2019

      Moved to Adobe Fonts (formerly Typekit).

      It's in your court, sorry!

      Steve Werner
      Community Expert
      Steve WernerCommunity Expert
      Community Expert
      June 19, 2019

      This is NOT an InDesign issue.

      It's an issue with the way Adobe Fonts are working, NOT InDesign.

        F
        flaming1
        Inspiring
        June 19, 2019

        We have been on Creative Cloud for a couple of years and hadn't seen this issue until today.

        Same situation – Creative Cloud shows all the fonts as being active, but Indesign cannot see them (in our case the font was Trade Gothic Next).

        Clicking on 'Manage fonts' in the Creative Cloud app and then deactivating-reactivating the fonts on the fonts.adobe.com page has worked so far.

        Srishti Bali
        Community Manager
        Srishti BaliCommunity Manager
        Community Manager
        June 19, 2019

        Hi,

        Thanks a lot both of you for reaching out and sharing your observations. As per your query, InDesign is not recognizing fonts which are already shown active in Creative Cloud. Do let us know if you see this issue again.

        You could also try the steps shared on this similar discussionInDesign 2019 doesn't recognize installed fonts after upgrading to Windows 10 and let us know if that helps.

        Regards,

        Srishti

        F
        flaming1
        Inspiring
        June 20, 2019

        It has happened again today to two of us. Different fonts today, but the same thing happens.

        The fonts are shown as missing when the file is opened, but they are still active when we check them.

        Deactivate then reactivate through 'Manage fonts' gets them working again.

        It IS an InDesign issue, so far at least – the issue has only appeared when using InDesign.

        We haven't seen any sign of it happening in Photoshop or Illustrator yet, but next time it happens in InDesign I will check to see if other apps can see the fonts.

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