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maximilian_7340
Participant
October 20, 2025
Question

Issues with Source Sans Pro when trying to edit already existing printready files

  • October 20, 2025
  • 1 reply
  • 163 views

Hey community,

I am having an issue while trying to edit existing files that were formely created in the Adobe CC programms.
The Source Sans Pro font "jumps" up, but nothing indicates a change in value of the baseline offset. 

When I try to edit the same file with a different account nothing bad happens and i can work on those files without any problems, but that account belongs to another colleague so it is not a permanent fix.
I kind of fixed it by using Source Sans 3 instead of Source Sans Pro, but that would only be a fix for me.

I am working with two more on those files.
Is here anyone with a similar issue in the past and has a solution?

Any help is appreciated.


Cheers,
Max

      1 reply

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      October 20, 2025

      Hi @maximilian_7340,

       

      Thanks for reaching out! We're sorry to hear about this. Could you please answer a few questions below?

      1. Are you seeing any error messages when opening or editing the file?
      2. Is Source Sans Pro missing entirely, or is it being substituted with another font?
      3. Does the issue occur with all files using Source Sans Pro or just specific ones?
      4. Which Adobe app are you using, and where are you seeing this issue?

       

      We're here to help, just need some info.

       

      Regards,

      Tarun

       

       

      M
      maximilian_7340Author
      Participant
      October 20, 2025

      Hey Tarun,

       

      Thanks for the fast reply.

      1. There are no error messages.

      2. Source Sans Pro is showing correctly, the text just "jumps" up as soon as I try to edit it. I will add a screenshot to show it to you.

      3. It mostly seems to be an issue with InDesign files as of now. Other Source Sans text blocks used in Illustrator or Photoshop seem to be working just as intended.

      4. Im Using the Desktop Apps out of the Creative Cloud and I am keeping the Apps up to date.

      Here the screenshot:

      Regards,

      Max

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