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Paul31895270qs2f
Participant
December 6, 2023
Question

Missing Fonts in Creative Cloud - AGAIN!

  • December 6, 2023
  • 1 reply
  • 1599 views

What is going on w/ Adobe Creative Cloud and Missing Fonts?

Many Users reporting missing fonts in our organization.  Not good Adobe.

First off, the idea of having CC Fonts Licensed to each user (based on Login Credentials) is absurd.

Secondly, this is at least the 10th time this year (2023) that Fonts have mysteriously gone "Missing" here at our organization - after having installed them via Creative Cloud application.  Adobe has become too big to even know what is going on - and this is getting really annoying - especially given the fact that Adobe Support apparently has no idea how to fix this issue.

Thirdly, Adobe, if you are going to insist on constantly monitoring "who" has access to the Fonts that are available via Creative Cloud, and also insisting on "removing access" to those fonts whenever people decide to stop subscribing to CC, then the least you could do, is actually make sure that your online licensing system for said fonts actually works the way it's supposed to.  And there can be no doubt, it doesn't work correctly.

Please FIX the badly broken Font Installation / Licensing / Activation process in Creative Cloud.


  

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      Community Expert
      Bobby HendersonCommunity Expert
      Community Expert
      December 7, 2023

      Regarding missing fonts, it is now common for synced fonts that haven't been used in weeks or months to be automatically removed. I think Adobe started this policy several months ago in order to conserve bandwidth. I don't have any complaints about the policy. If I find out one of the type families I added wound up being removed I can add it again very easily at the Adobe Fonts website or within the Creative Cloud desktop app. If I see a missing fonts dialog box when opening something like an Illustrator AI file I can add any missing fonts available at Adobe Fonts from within that dialog box.

       

      The one change I do find annoying is having to install fonts in the CC app so any application can use them. I only find that annoying because the fonts list is not easy to scroll through, especially if using a Wacom tablet (I have to use the arrow keys on the keyboard). I only sync the fonts I need at a given time, so the amount of scrolling is reduced to some degree. It would be far more of a pain if I had many hundreds or thousands of fonts synced.

       

      Regarding synced fonts tied to user logins, how else would the fonts be synced other than that method? In my own use case, I know what fonts I need at a given time on a given project. It would be ridiculous for me to go ask an IT guy or some other admin guy for permission to add those fonts.

       

      If someone ends a Creative Cloud subscription their access to Adobe Fonts ends too. The subscriber isn't buying fonts licenses to keep in perpetuity. I think of Adobe Fonts as a sort of Netflix-style outlet of fonts. If there is a specific type family I need to use on a frequent basis I'm going to buy a license of that type family. I can't trust that it will always be available to sync via Adobe Fonts. At any rate, I convert a lot of the type objects in my artwork to raw outlines when I'm finished editing.

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      Paul31895270qs2fAuthor
      Participant
      December 14, 2023

      Thanks but the Fonts still are showing up in Applications Premiere Pro (maybe not so Pro?) and Media Encoder.

      I'm getting close to the end of my patience w/ Adobe  in general.  It appears they've gotten too big for their own good.

      The whole idea of dynamically allocated Font Licensing is dumb and it doesn;t work.  Adobe, if you can't deliver reliable solutions for this approach to licensing assets, then scrap it and come up w/ another plan.  We've got more than 100 people o Creative Cloud All Apps Plan here in Chicago and have been experiencing MANY issues w/ Missing Fonts since your Mid-Summer release of Creative Cloud - the release where you totally altered the method by which fonts are installed and activated.



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        Paul31895270qs2fAuthor
        Participant
        December 14, 2023

        Thanks but the Fonts still are NOT showing up in Applications Premiere Pro (maybe not so Pro?) and Media Encoder.

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