Skip to main content
Participant
Dec 23, 2019 9:21 PM UTC
Question

Nearly all fonts unavailable

Even though I’ve checked that my Creative Cloud subscription is paid and up to date, nearly all of the hundreds of fonts I had activated through Adobe Fonts show up as unavailable. I’ve tried multiple browsers, Chrome, Safari, etc.

 

Here’s an example of what’s happening. If I am logged in to my Adobe account, and I search for ‘Halyard’ it doesn’t even show up. I get a message saying, “Sorry, we couldn’t find any matches for this search.” However, if I log out and do a search for ‘Halyard’ it pops right up. As soon as I log in, it says Halyard is unavailable.

This topic is closed to new replies. Start a new post to keep the conversation going.

3 replies

Harshika Verma
Community Manager
Community Manager
Dec 27, 2019 6:16 PM UTC

Hi David,

 

We are sorry to hear you are having trouble using Adobe Fonts. I am able to see the fonts at my end & it's working fine. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/in/fonts/kb/troubleshoot-font-activation.html? 

 

Let us know if that helps.

 

Thanks,

Harshika

Translate
hughl3619539
Participant
Dec 24, 2019 2:54 PM UTC

I have the same issue, but only with one font. I downloaded 'Acumin Pro' from the Adobe site, and used it for well over a year. Suddenly it has disappeared from a document in which it was the main font. It has gone from my fonts folder and I can't find out how to download it again from Adobe.

Any suggestions, please?

Translate
hughl3619539
Participant
Dec 24, 2019 3:02 PM UTC

Just to add to the above. Acumin Pro is listed as one of 'My Adobe Fonts' (in fact the only one). I have the option to 'Deactivate' it if I want to, which seems to iimply that it is acitve. But it is not showing up anywhere on my computer.

 

Thank you again.

Translate