Nearly all fonts unavailable

Forum|Forum|6 years ago
December 23, 2019
2 replies
521 views

Even though I’ve checked that my Creative Cloud subscription is paid and up to date, nearly all of the hundreds of fonts I had activated through Adobe Fonts show up as unavailable. I’ve tried multiple browsers, Chrome, Safari, etc.

Here’s an example of what’s happening. If I am logged in to my Adobe account, and I search for ‘Halyard’ it doesn’t even show up. I get a message saying, “Sorry, we couldn’t find any matches for this search.” However, if I log out and do a search for ‘Halyard’ it pops right up. As soon as I log in, it says Halyard is unavailable.

This topic has been closed for replies.

HARSHIKA_VERMA

Community Manager

Hi David,

We are sorry to hear you are having trouble using Adobe Fonts. I am able to see the fonts at my end & it's working fine. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/in/fonts/kb/troubleshoot-font-activation.html?

Let us know if that helps.

Thanks,

Harshika

hughl3619539

Participant

I have the same issue, but only with one font. I downloaded 'Acumin Pro' from the Adobe site, and used it for well over a year. Suddenly it has disappeared from a document in which it was the main font. It has gone from my fonts folder and I can't find out how to download it again from Adobe.

Any suggestions, please?

hughl3619539

Participant

Just to add to the above. Acumin Pro is listed as one of 'My Adobe Fonts' (in fact the only one). I have the option to 'Deactivate' it if I want to, which seems to iimply that it is acitve. But it is not showing up anywhere on my computer.

Thank you again.

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