Community Manager

Question

Outage affecting fonts loading, syncing and activation is resolved now.

Forum|Forum|5 years ago
May 26, 2020
7 replies
2195 views

Hi All,

There was an outage that affected logging into cloud services and also activating, syncing and font panel loading. A fix has already gone out. All issues should be fixed within 30 min or so if nothing else breaks. Please restart the machine and let us know if you are experiencing issues after restarting.

We were sorry for the inconvenience.

Thanks,

Harshika

Performance

This topic has been closed for replies.

Nancy OShea

Community Expert

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert

R

renataf97767276

Participant

Hello, I am trying to install fonts from Adobe Typekit since thrusday and they seem installed on the Adobe Font page but not in any application on the desktop. Any help on this? Thanks

M

Moncheche

Participating Frequently

Still stuck on activating........... I'm still not working............ Subscription services..... right............

J

johnb72350981

Participant

Something has gone wrong

We’ve been alerted, and will look into the problem as soon as possible.

SORRY

Get this message when I try to login

Nancy OShea

Community Expert

Yes, Adobe is experiencing technical problems. Apologies for the inconvenience. For latest updates, please visit Adobe's status page: https://status.adobe.com.

Nancy O'Shea— Product User & Community Expert

Who Knew?

Participant

Just tried to download a font from Adobe and getting a 'Sorry' message with an 'Internal Server Error' heading.

Does anybody have any advice other than to bite my nails and keep trying?

Thanks

Nancy OShea

Community Expert

Yes, there is a log-in problem. Adobe apologizes for the inconvenience and are urgently working to resolve the issues. For latest updates, please visit Adobe's status page: https://status.adobe.com.

Nancy O'Shea— Product User & Community Expert

B

Beyond Graphics - Dan

Participant

Is anyone else getting an error message when trying to download a font? We've tried 2 accounts, neither work.

S

schulerleigh

Participant

I can't get it to work either. I've rebooted and started and stopped creative cloud... nothing is working. I get a red bar up that says sorry something went wrong and try again. Tried and tried, there must be a problem going on.

B

Beyond Graphics - Dan

Participant

Thanks! Good luck!

P

pccmarkmaguire

Participant

I've followed the steps here https://helpx.adobe.com/creative-cloud/help/add-your-fonts-to-creative-cloud.html and added some fonts to my subscription from the desktop.

They are OTF format.

However, once uploaded to the cloud, they do not appear in the Windows fonts folder, so are not available.

Nancy OShea

Community Expert

Adobe had some technical problems this morning and apologizes for the inconvenience. They are urgently working to resolve the issues. For latest updates, please visit Adobe's status page: https://status.adobe.com. Hopefully all systems will be restored soon.

Nancy O'Shea— Product User & Community Expert

M

meemster

Participant

What is going on with Creative Cloud? All the fonts I've activated have deactivated, and suddenly I'm being asked to "buy" programs that I've subscribed to? And now we have this bs community help system. Can't adobe afford to pay staff to help us?