Known Participant

Question

Typekit is sooooooo slow

Forum|Forum|6 years ago
May 8, 2019
25 replies
17716 views

Is anyone else having this issue? I was waiting nigh on 10 minutes for Typekit to activate one font. It was telling me it was activated in the browser, but no mention of it in the desktop menu app and eventually the small window popped up top right to say it was activated. Sorry Adobe, but that is a ridiculous length of time to activate one font. Have had this issue with various other fonts too. Puts me off using Typekit if this is how long it takes.

Is there any way of speeding it up?

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M

mylest44359532

Participating Frequently

I've found a work around to force fonts to update; open Creative Cloud, click the gear icon, go to services, and disable and enable Adobe Fonts. I also disabled and endabled syncing, so i'm not sure which one triggered it for sure.

patrickm86933241

Participant

Hello, I've tried that and it still doesn't work... I remember it was never this bad. It really messes with my workflow when I'm trying to get Garamond and it takes forever! Also, the fact that Adobe can't keep me logged into their Creative Cloud or online website is really frustrating. Anyone else having logging in issues?

M

mylest44359532

Participating Frequently

I definitely get kicked out every now and then. About once every couple months.

W

wilderbydesign

Participant

Yes - Adobe Typekit is horrible. I activate -- it shows it's been activated on the web but takes forever to show up in Illustrator -- I quit/open multiple times but nothing helps.

So frustrating.

W

wilderbydesign

Participant

Also there used to be a feature in the cloud app that showed the progress bar on updates -- including fonts -- now I can't find that to check on activations. Again -- very frustrating.

I literally have to stop working on my projects and come back to them later when the typeface I need is finally available .

M

mylest44359532

Participating Frequently

Same issue here, and everyone I've asked using Typekit. Probably better to activate every font they have just so you don't have to wait!

J

jjt46919968

Known Participant

I have to say Adobe, you're not the only ones - recently, the one app that reliably worked for me - Dropbox - has gotten so much on my nerves they will lose me as a customer. Your new update is probably the worst yet. I get that you have issues with people using your software fraudulently, but I literally have a super machine and most of my resources are bogged by your trillion apps - updater, checker, checker number 727, runtime, 32, 64, Holy mother of God seriously? Your fixes don't work, your support is awful, you release patches that work for only a portion of the customers, you are trying to be a billion things to a billion people, and always trying to come up with new apps that make no sense or don't work well - but hey, there's an iPad version. You have had the same issue with Intel graphic cards I swear for 7 years and every patch you've released hasn't worked, so now on one of my machines I have to deal with additional screens that tell me your software has a compatibility issue. Oh thanks! I only knew that for years! Photoshop works with the activated fonts, Illustrator doesn't. What is the point of "Export" vs just Save as with different file formats on the same screen? What is the point of 6 different workspaces in Photoshop in 2019? Essentials, Painting, Graphics and Web - they ALL do the same thing with accordion menu. What is the point in limiting the number of tool icons so I always have to fish for the tool icon in additional menus when I have tons of free space where the apps could assemble themselves? What is the point of having Premiere Pro tutorials that are at such an elementary level - who would buy creative suite and have the most elementary painful step by step guide to a basic video, and why are there 6 different workspaces - what's the difference ultimately from "Assembly" to any of the other ones if you introduce extra tools windows when clicked? Why not just have the options for the tools rather than for workspaces? You need to start from scratch with your apps and reinvision things as this is not just my view but tons of people who feel the same - half of your apps serve no purpose. Why can you get free icons and photos using Spark, but can't access the same icons and apps on illustrator unless you pay even more? So many other issues. And still Typekit website that's super slow and php-esque. Why not provide better tools to integrate with WordPress given so many of us work in that domain. What's the point of spark webpages - who uses this slider type thing? All linear boxes one on top of the other. I don't get it.

patrickj85776599

Inspiring

This right here is why I have ultimately decided to make the switch to Davinci Resolve, try out Affinity Photo, use Reaper instead of Audition (which I love though, even though it crashes alot as all other Adobe softwares), Use Darktable or Capture One as alternative for Lightroom and basically find alternatives for all of Adobe's softwares.

I've simply had it with overpaying for REALLY bad customer service. Probably the worst I've ever experienced yet paid way to much for.

Whenever you contact support they always forward me to a "technician" who never joins the chat, even after hours of waiting. I've had 4 (FOUR!!!) open cases with Adobe at the same time back in 2019. All of them opened by Adobe themselves promising they will check the issue and get back to me. None of them have ever gotten a reply.

And Premiere Pro simply isn't Pro anymore.

It's lacking proper resource optimization, it crashes ALOT, it's not nearly as innovative as many other videoeditors out there. Heck, even FREE options do better.

The only software I will truly miss, is Audition. And I just cannot justify to stay for that software alone when softwares like Reaper does the same. All you have to do is adapt to the new workflow.

Same goes for Davinci Resolve btw. I've made my switch 100% to that within a month.

Adobe... You really need to up your game - Especially the customer support as well as software optimization.
Once that done, I'll maybe consider moving back :-).

J

jjt46919968

Known Participant

I have a super fast connection and I dread going to the Fonts website. It's javascript, I think, slowing it down, but it's so laggy and tedious for me I hate it.

B

benw525841597154115

Adobe Employee

Hi Steve,

I'm sorry you ran into trouble here. There's definitely something odd going on. Activating a font should take seconds, not minutes and 10 minutes is way too long.

I would take a look at our font activation troubleshooting document: https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html

There are a few steps there that usually solve these issues. If those steps don't help, there are instructions at the end of that document for sending us some diagnostic information so we can dive in further.

Let me know and we'll take it from there.

Cheers,

Benjamin