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ToniSwe
Participating Frequently
May 9, 2022
Question

"Unlimited access to fonts" is false marketing

  • May 9, 2022
  • 1 reply
  • 301 views

The hoops and gymnastics you have to go through to use the fonts you've spent painstaking time on finding is getting disgustingly annoying. It's gotten to the point where I'm looking around for other services, because if you have to dig through lists to find a font you once used that was "deactivated" against your will and without your knowledge, and there is no option to "bulk install", then access to the fonts is most definitely not unlimited. Either change your marketing, make your platform actually usable and useful, or lose customers. Infuriating "von oben"-behaviour from Adobe at the moment, ngl.

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    1 reply

    Neelamk
    Neelamk
    Legend
    May 9, 2022

    Hi There,

     

    We are sorry for your difficulties as you have to struggle to find fonts of your choice. Active fonts remain active until you deactivate them. However, if an active font isn’t used in a Creative Cloud app for over 150 days, the font will be uninstalled. There is no date limitation for fonts to appear in the Previously Active option.

     You can refer to the below article link for more information.

     

    https://helpx.adobe.com/in/creative-cloud/help/add-fonts.html

     

    Please let us know if this helps and feel free to reach out to us for any queries.

     

    Regards,

    Neelam

    T
    ToniSweAuthor
    Participating Frequently
    May 9, 2022

    I have zero difficulty finding fonts. The difficulties are all related to your mindnumbingly - shall we call it, lacking -  software design.

     

    Add a button to reinstall all fonts, it's not difficult. Of course, you would, if there wasn't some financial incentive for you not to, in the same way that there is no "reject all"-button in the cookie selection - making you all the more obvious in your disregard toward your users. You are dishonest and your design is counterproductive.

     

    Feel free to send along compensation for the 30+ minutes I had to spend clicking on every single tiny icon next to every row. You couldn't even be bothered to add a button for reinstalling the font-family, that is your level of despicableness.

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