Visual search in adobe fonts is not working.

Forum|Forum|4 years ago
November 17, 2021
2 replies
4283 views

Hi. It's been a few months since I've been doing visual research on adobe fonts. It scans the image and stops right there. Nothing else happens, it gets stuck, it doesn't advance to the part of delimiting the box.

Is anyone going through this or managed to resolve it?

This topic has been closed for replies.

D

default8v9xr9trfuqr

Participant

Hi I have tried on multiple devices and browsers, the same message keeps appearing each time. Not sure why this error is occuring.

Any assitance you could provide would be great! Thank you!

Heathenlamb

Known Participant

@HARSHIKA_VERMA ... I am getting the same issue as above. Multiple machines and browsers.

Tarun Saini

Community Manager

Hi @Heathenlamb,

We're sorry to hear about your difficulties. Are you still experiencing the issue? I have tried reproducing the issue, and it works for me. Also, Have you tried using the other browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Such problems can also be fixed by clearing the browser's cache and cookies.

Please check this link for more info on how you can clear the cache and cookies:- https://support.google.com/accounts/answer/32050

Let us know if that helps.

Regards,

Tarun

phillconnell

Participant

I am having the same issue today. Some free resources in other places are working, so it makes Adobe look bad in front of my client who's asked me to make some small changes to a logo file.