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O
Obside.
Participant
November 17, 2021
Question

Visual search in adobe fonts is not working.

  • November 17, 2021
  • 2 replies
  • 4227 views

Hi. It's been a few months since I've been doing visual research on adobe fonts. It scans the image and stops right there. Nothing else happens, it gets stuck, it doesn't advance to the part of delimiting the box.

 

Is anyone going through this or managed to resolve it?

This topic has been closed for replies.

2 replies

D
default8v9xr9trfuqr
Participant
August 3, 2023

Hi I have tried on multiple devices and browsers, the same message keeps appearing each time. Not sure why this error is occuring. 

 

Any assitance you could provide would be great! Thank you!

    Heathenlamb
    Heathenlamb
    Known Participant
    August 7, 2023

    @HARSHIKA_VERMA ... I am getting the same issue as above. Multiple machines and browsers.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    August 8, 2023

    Hi @Heathenlamb,

     

    We're sorry to hear about your difficulties. Are you still experiencing the issue? I have tried reproducing the issue, and it works for me. Also, Have you tried using the other browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Such problems can also be fixed by clearing the browser's cache and cookies.

     

    Please check this link for more info on how you can clear the cache and cookies:- https://support.google.com/accounts/answer/32050

     

    Let us know if that helps.

     

    Regards,

    Tarun

      phillconnell
      phillconnell
      Participant
      November 18, 2021

      I am having the same issue today. Some free resources in other places are working, so it makes Adobe look bad in front of my client who's asked me to make some small changes to a logo file.

       

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        November 19, 2021

        Hi phillconnell, 

         

        We are sorry for the trouble. We would like to know if it's happening with all files or with some files. Have you tried using other browser? 

         

        Please also share the image with us on which it's failing. 

         

        We will try our best to help.

         

        Thanks,

        Harshika

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        November 22, 2021

        Hi All,

         

        Thank you for your patience. It looks like the issue has been resolved. Could you please try again and let us know if works for you?

         

        Thanks,

        Harshika

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