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Charpnutz
Charpnutz
Participating Frequently
November 23, 2021
Question

Where do I download Font Folio 11.1?

  • November 23, 2021
  • 1 reply
  • 4464 views

I recently purchased Font Folio 11.1 as I'd like to have a fully localized library of OpenType fonts available on my machine.

 

Adobe suggests the software will be available for download in the Orders & Invoices section of my online Adobe Account. While the Font Folio order is listed, and the invoice number is there, the download link does not exist. I have an order number, serial number, invoice, and everything... yet no ability to download the $3k software just purchased.

 

I've spoken with three Adobe representatives and not one of them knew what Font Folio was. Not a great sign, tbh.

 

Perhaps I'm dating myelf with wanting a clean library of fonts stored locally on my machine, but I find this to be a great way to keep things orderly, tagged, and searchable within my workflow. Sure, searching and activating fonts one-by-one is possible via Creative Cloud but this method is slower and less organized than I'd like it to be. And quite frankly, CC is bloated.

 

Does anyone know how to download Font Folio 11.1? There are multiple other posts relating to this but they are all several years old. Hoping to freshin' up this topic.

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    1 reply

    Charpnutz
    CharpnutzAuthor
    Participating Frequently
    November 26, 2021

    Update:

    I'm now waiting on my fifth Adobe representative. Still, nobody I've spoken with knows what Font Folio is.

     

    Today I was supposed to receive a call from the Font Folio team, but the call came in and it was just another general phone bank support rep with as little information as the last ones I've spoken with. Turns out, there is no actual Font Folio team available via phone, which I confirmed with the rep.

     

    Adobe has taken my $3,143.25, but failed to give me the product they were selling in return. I'm not sure what the difficulty is, but this is getting into fraud territory.

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      November 26, 2021

      Hi @Charpnutz 

       

      Here is the link for Font Folio — if people don't know what it is, give them this link and ask for second tier support.

      https://www.adobe.com/products/fontfolio.html

       

      You might try the phone number listed there: 800-585-0774

       

      I also found this thread:

      https://community.adobe.com/t5/type-typography-discussions/how-do-i-download-font-folio-11-0-onto-my-new-computer/td-p/7967757

      Dov Issacs is retired, but he does say to contact Customer Support and not Technical Support. I'm not sure who you contacted.

       

      To contact Adobe Customer Care:
      https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 (type "agent"
      or send a tweet to @AdobeCare for support.

       

      When you call and / or contact Customer Care, get a case number and keep a copy of the chat and any other detailed notes. Please report back and I'll try to take it up in the Back Room if you are unsuccessful again.

       

      One more thing: this is Thanksgiving week and possibly many employees were on vacation this week. This is just a guess.


      ~ Jane

      Forum volunteer

       

        Charpnutz
        CharpnutzAuthor
        Participating Frequently
        November 26, 2021

        Yes, I've talked about the Font Folio marketing page and shared the link on every call so far.

         

        I've called the number on the actual site, as you suggested, and even they didn't know what it was.

         

        I have indeed talked to Customer Care, not technical support, and have a case number: ADB-22155497-N4Q4.

         

        Thanks for the suggestions.

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