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Question

Why adobe fonts keep disappearing?

Forum|Forum|4 years ago
July 28, 2021
9 replies
8644 views

I subscribe to creative cloud.

Once every few months I would find adobe fonts have disappeared. Then I have to run the creative cloud app and do something (which I don't remember) to restore the missing fonts. This is very annoying. Do you all just put up with this?

Missing font

rozanam21460645

Participant

it is soooo annoying

Tarun Saini

Community Manager

Hi @rozanam21460645,

If you’re also encountering the same issue, please try the steps I have mentioned above and let us know if that helps.

Regards,

Tarun

L

Laurajbc

Participant

Just today had this issue again for likely the 50th time. It is so frustrating and a waste of time repeatedly (my god fix the problem Adobe!) and has me looking for alternatives to Adobe. Any suggestions?

Tarun Saini

Community Manager

Hi @Laurajbc,

Welcome to the Adobe Fonts community! We’re sorry to hear about this. Can you please answer the question I have asked here and also try the steps mentioned-

Regards,

Tarun

BridgitteKreates

Participant

I’ve been having the same issue for the past few weeks with ALL the fonts I’ve downloaded on Adobe Cloud. I only noticed this after I just upgraded to the “Creative Cloud Pro Plan” I thought maybe that has something to do with it. I’ve been using Adobe every week for years, and I never had this issue before upgrading. I’ve been having to go to Adobe.com and search “font” in the search bar then launch Adobe Fonts. From there I only need to search up one font I have downloaded. I remove it, then add it again.
I get a pop-up to open the app. I click that and it brings me directly to “added fonts.” It shows all the fonts I’ve downloaded “in Adobe & other local apps.”
I wish I knew how to navigate directly to the “added fonts” tab in the Creative Cloud on my Desktop but this is what I’ve been doing for now.

Tarun Saini

Community Manager

Hi @BridgitteKreates @madi_p,

Thanks for sharing this—really appreciate the detailed explanation. I understand how frustrating it must be to repeatedly remove and re-add fonts.

To help us narrow this down, could you please confirm a few details:

Are you seeing this issue across all Adobe apps or only specific ones?
What OS and version are you using (Windows/Mac)?
Are you signed into the same Adobe account in both Creative Cloud Desktop and the browser?
Do the fonts show as “Active” under the Adobe Fonts section in Creative Cloud?

Please try the step-5 here- https://helpx.adobe.com/fonts/kb/troubleshoot-adding-fonts.html, and let us know if that helps.

Regards,

Tarun

madi_p

Participant

I’ve been dealing with this for so long - usually connected to the internet but as soon as I boot up and open something before creative cloud gets a chance to start then all fonts are gone and I have to close and reopen the file multiple times for the correct fonts to be there… also super annoying when I’m traveling and don’t necessarily have internet access everywhere - drives me freaking nuts and I can’t get anything done.

Chase285764059v21

Participant

With me, it's always Futura. I don't know why, but I start Premiere, and randomly the font isn't there, and anything that uses it, has been changed to a horrible lookind default font. I go into the fonts, re-enable it, and it's back. But for at least 5 years now, this has been an ongoing thorn in my side.

K

kevin22378327r3o0

Participant

I have the same issue. I use Agenda daily, but often InDesign in particular loses it. Today, I've found I'm just unable to replace it, so cannot use it.

Tarun Saini

Community Manager

Hi

@kevin22378327r3o0

,

We're sorry for the delay. I would like to inform you that Adobe fonts that have not been used in over 150* days need to be reinstalled for use in older Creative Cloud and third-party apps. Creative Cloud keeps apps running smoothly by periodically cleaning up fonts that you don’t appear to be using.

If you're seeing this issue specifically in the Indesign app, I'd suggest you post your issue here- https://adobe.ly/3VaC2F4

Regards,

Tarun

W

WW5E10

Participant

Having this same issue. I open a file i was working on the day before and all of the sudden the fonts I was using are gone. I have to sometimes close and re-open the file multiple times and then they just are back? Today I had to completely restart my machine. Very frustrating.

B

Bobby Henderson

Community Expert

Multiple culprits can be involved with fonts disappearing in an application's fonts menu.

The Adobe Fonts service depends on a stable always-on Internet connection. If certain activated fonts "expire" after a period of time, particularly if they're not being used. The expired fonts have to be reactivated (and installed) again. There is always a possibility a type foundry may end its agreement with Adobe and remove its fonts from the service.

Font management applications can sometimes cause problems. For instance, there is a conflict caused by the font manager bundled into CorelDRAW that causes some font styles to vanish from Illustrator's fonts menu. If both applications are closed and then Illustrator is re-launched all of the missing font styles return to the menu. Some computer users will get into a habit of allowing several applications to be open and running all at once. Every additional application that is running will eat system resources and increase the chances of system errors.

Computer operating systems can even cause problems. A bad service patch or even a glitch in some background process can force someone to restart the computer or even roll back an update.

WooToTheTon

Participant

Hey @avpromedia, have you tried opening Adobe Creative Cloud before you open the design software itself? For me, ensuring the Adobe CC app was open first means that the activated fonts sync without problem.

R

Roland25492900gqsu

Participant

I have had this problem repeat at least 4-6 times over the past two years. They have no problem billing for creative cloud every month but can't fix this stupid bug after years of people complaining. Very irritating.

J E L

Community Expert

Hi @Roland25492900gqsu and @danielstieber I know it can be frustrating, and I have had Adobe fonts come and go, too. Users can't “install” Adobe fonts anymore. They can only be activated and deactivated in your Creative Cloud account (https://fonts.adobe.com). The syncing is not always perfect. Apps like Photoshop, InDesign, and Illustrator seem to stop loading some Adobe fonts if you haven't used them in a while, probably to keep the program running better (which is a good thing). Sometimes fonts I just used don't show up immediately, either. Open and close the document and they are back. When we could install the fonts to our system, it was much easier, I agree.

I have this page bookmarked to make sure the fonts I want to use are activated. The tab “Previously Activated” is handy to see which fonts I was using recently if they don't show up in the App. I have had to toggle these off and on to get them to show up sometimes! It's all to do with syncing Creative Cloud to your local system. I can imagine the pull on that with all the users, lol....

D

danielstieber

Participant

Hey @avpromedia

most likely your fonts get uninstalled because of not using them. (Sometimes fonts even get uninstalled when you heavily use them) This is very annoying and you can not deactivate this "feature". To use the fonts again, you manually have to deactivate and activate them. I also made a post regarding this and other topics here:

https://community.adobe.com/t5/adobe-fonts/feedback-regarding-font-experience/td-p/12195530