Why is a font 'Available' for my colleagues account but 'not available' for my account?

Forum|Forum|5 years ago
September 3, 2020
2 replies
608 views

I need 'Nimbus Sans Condensed' for a project, but for some reason, even though my friends adobe account has the font activated, my adobe account says the font is not available... What gives?

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Nancy OShea

Community Expert

When I'm logged in to MyFonts on Adobe Fonts and search for Nimbus Sans, this is what comes up.

https://fonts.adobe.com/fonts/nimbus-sans#fonts-section

Nancy O'Shea— Product User & Community Expert

S

Saxon0D4CAuthor

Participant

Yes, I can see the options to activate, but only when I'm not logged in.
But when I do log in, instead of the activation toggle it just says 'not
available'.

Something weird is happening there.

Nancy OShea

Community Expert

Then you're not logged-in to the correct account.

If this is a Teams/Enterprise plan, contact your IT dept.

Nancy O'Shea— Product User & Community Expert

LinSims

Community Expert

This sounds more like a Creative Cloud issue than a font issue. Are you certain you're signed in with your Adobe ID?

Try going to fonts.adobe.com and checking the upper right corner to see if you're logged in. If it says "log in", you aren't. 🙂

If you are logged in, try clicking Browse fonts and searching for Nimbus. If you are logged in, that should appear for you and allow you to activate it.

S

Saxon0D4CAuthor

Participant

Hey, yes I'm talking specifically about fonts.adobe.com. so its definitely
an issue with that feature specifically.

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