Insta 360 Ace Pro 2 footage flipped in Premiere

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I’m trying to find out why Premiere is flipping my footage. Whenever I import my clips from the Insta 360 Ace Pro 2 Premiere seems to ignore the gyro data and displays the clip upside down. What’s really frustrating is that it plays absolutely fine on my computer through Quicktime and it also plays absolutely fine on my colleagues Mac Mini (with the exact same spec and Premiere settings). I’ve deleted and reinstalled Premiere from scratch and this still doesn’t fix the issue.

Obviously I could just flip the footage in Premiere, but I edit in a team and any projects I send to my colleague to proof display the footage upside down on his computer which creates errors in the final export.

Stan Jones

Community Expert

@Aitkens,

Can you post a short clip so we can test?

Stan

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A

AitkensAuthor

Participant

I can’t see a way to upload on the community questions but here’s a WeTransfer link. It’s active for 3 days, let me know if for any reason it doesn’t work.

https://we.tl/t-ebAUFnm3OyNicFQH

As I say, the clip is shot upside down but the camera stores Gyro data to correct that in playback which works fine in Finder, works fine in Quicktime but for some reason Premiere ignores it and plays back inverted. I’ve tried it on other computers through Premiere and it works fine on those as well.

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Peter Garaway

Adobe Employee

Hi @Aitkens are you running into this issue on premier desktop? If so, I'll get this moved to the correct Community as this is the premiere mobile community.

Thanks!

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Peter Premiere engineering team

A

AitkensAuthor

Participant

That’s correct, sorry I thought I’d found the desktop community. Thanks for your help.

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