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jim.hansen-1
jim.hansen-1
Participant
April 17, 2019
Question

2019 not recognizing Video

  • April 17, 2019
  • 3 replies
  • 1124 views

I just upgraded to 2019 CC Apps. I am trying to encode an H.264 file from an Avid QT Ref File. It worked fine with Encoder 2018 but now it does not recognize the video using the same processes.

Also is there anyway to save as the queue for posterity? couldn't find it in 2018.

    This topic has been closed for replies.

    3 replies

    jim.hansen-1
    jim.hansen-1Author
    Participant
    April 18, 2019

    I contacted Adobe support yesterday. We installed , reinstalled and it was kicked up the chain of command to the tech's supervisor. They will be calling me this afternoon for further work on this issue. I will post any findings this afternoon or tomorrow morning. Thanks for you replies.

    Warren Heaton
    Community Expert
    Warren HeatonCommunity Expert
    Community Expert
    April 23, 2019

    Yes, Reference Movies are only supported in QuickTime which was deprecated by Apple back in 2013.   What's tricky is that the QuickTime file format (.mov) is still in use; however, the system driver that allows for macOS and Windows to use time based media is gone.

    Adobe's done a pretty good job with supporting QuickTime files directly that otherwise would not open.  Unfortunately, referencing movies are not on the list.

    Another issue which may or may not be involved here:  Referencing movies need the dependent files to be available.  QuickTime Player 7 will alert you to missing files, if any.

    -Warren

    E
    Ekuseni Video
    Inspiring
    April 18, 2019

    AME dropped support for QT ref file. Ver 2017 still supports them.

    See here:  Dropped support for QuickTime 7 era formats and codecs

    Martinnel
    Martinnel
    Inspiring
    April 17, 2019

    Jim, I think I read somewhere that Media Encoder no longer supports QT Ref. i really hope I'm wrong and I eagerly await contradiction, but that is my understanding.

    I'm grappling with much the same problem simply for a DNxHD clip.

    Martin

    Early 2009 Nehalem MacPro4,1, 2 X 2.6 GHz Quad-Core

    OS High Sierra 10.13.6

    Samsung 850 EVO 1 TB system drive

    32 GB RAM

    ATI Radeon HD 4870 GRFX Card

    Blackmagic Intensity Pro 4K, Driver: 10.11.4

    Avid Media Composer v. 2018.11.0

    Adobe Premiere Pro CC 2019 v. 13.0.3 (Build 9)

    Adobe Media Encoder CC v. 13.0.2.39

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