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Participant
December 25, 2019
Question

Adobe Media Encoder 2020 (trial version) stopped working

  • December 25, 2019
  • 1 reply
  • 797 views

Hello,
I would like to continue using Media Encoder 2020 trial version. It was loading but didn't launch. I download it just yesterday, and it was work. Premiere and After Effects or other creative apps still, work correctly but Media Encoder didn't open. I also tried to launch After Effects and then queue something to AME, but its never launch. 

 

I tried to uninstall and install it again, check the updates but it didn't work. Also, I tried to do some solving solutions like deleting the X19zbGN..... file in SLCache folder ETC. but still, it didn't launch. 

 

Do you have any suggestions?

 

This topic has been closed for replies.

1 reply

Participant
January 14, 2020

I have same problem too. I try to unistall and install again.But nothing resolve.  Up...

Participant
January 14, 2020

On windows pc :

 

Clean files in this directory : C:\Users\YourUserName\Documents\Adobe\Common\PTX