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Participant
Dec 25, 2019 12:26 PM UTC
Question

Adobe Media Encoder 2020 (trial version) stopped working

Hello,
I would like to continue using Media Encoder 2020 trial version. It was loading but didn't launch. I download it just yesterday, and it was work. Premiere and After Effects or other creative apps still, work correctly but Media Encoder didn't open. I also tried to launch After Effects and then queue something to AME, but its never launch. 

 

I tried to uninstall and install it again, check the updates but it didn't work. Also, I tried to do some solving solutions like deleting the X19zbGN..... file in SLCache folder ETC. but still, it didn't launch. 

 

Do you have any suggestions?

 

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2 replies

Participant
Jan 14, 2020 10:42 AM UTC

I have same problem too. I try to unistall and install again.But nothing resolve.  Up...

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Participant
Jan 14, 2020 11:18 AM UTC

On windows pc :

 

Clean files in this directory : C:\Users\YourUserName\Documents\Adobe\Common\PTX

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