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Participating Frequently
Nov 10, 2019 9:27 PM UTC
Question

Adobe Media Encoder 2020 won't open!

Hello, I am working on a project in After Effects for my sister and I need Media Encoder to send it from my laptop to my phone in a small file size but Adobe Media Encoder 2020 will not open! I have tried restarting my computer, uninstalling and reinstalling Media Encoder directly from Creative Cloud Desktop and it will not open and she wants it by the end of today. Please help me. 

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10 replies

Participating Frequently
Nov 24, 2019 1:38 PM UTC

Nevermind, Media Encoder just started up normally. All good.

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rebeccad66648289
Participant
Jun 17, 2020 11:03 AM UTC

Out of curiousity what was your fix? Or did it resolve itself. I cannot open media encoder myself and don't know what to do. I have uninstalled and reinstalled.

 

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Participating Frequently
Jun 26, 2020 6:33 PM UTC

Hi, sorry for the late reply. I cannot remember what the solution was or what I did to fix it. However, I would recommend using the Adobe CC Cleaner Tool if you can. Hope this helps! 🙂

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Peru Bob
Community Expert
Community Expert
Nov 12, 2019 7:57 PM UTC

What version numbers of AE and AME?

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Participating Frequently
Nov 12, 2019 2:09 AM UTC

I cannot seem to find it.

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Peru Bob
Community Expert
Community Expert
Nov 11, 2019 11:31 PM UTC

"How do I do that? "

Do a Windows search for %AppData%\Adobe\Adobe Media Encoder and then delete the file.

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Participating Frequently
Nov 11, 2019 5:45 PM UTC

How do I do that? 

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Nov 11, 2019 4:50 PM UTC

Try deleting %AppData%\Adobe\Adobe Media Encoder

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Participating Frequently
Nov 10, 2019 11:29 PM UTC

Yes, I can set it to the default Render Queue in After Effects.

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Peru Bob
Community Expert
Community Expert
Nov 10, 2019 11:27 PM UTC

Can you send it to the Render Queue in AE?

 

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